Posts Tagged ‘writing’

Print Media Rising in 2011 or Gone in 2022?

Friday, August 27th, 2010

Maybe Not

Posted by Tom Gable

Will print media make a comeback starting in 2011 or will newspapers be gone by 2022?

Two recent postings questioned the future of newspapers and print media. Joe Pulizzi, writing in Folio, noted that print can and should play a vital role in an overall content marketing mix. He offered seven reasons why he envisioned good news for print in the coming year (summarized here; see his post for more detail):

1. Getting Attention: There are fewer publications in most niches, so each gets more attention.

2. Print Media Help with Customer Retention

3. No Audience Development Costs; marketers can distribute a magazine to their customers using existing lists.

4. What’s Old Is New Again; marketers are leveraging print in their marketing mix.

5. Customers Still Need to Ask Questions. He noted that you can ask yourself tough questions based on what you read.

6. Print Still Excites People: He talked to a journalist who said it’s harder to get people to agree to an interview for an online story than print; people will reschedule for that.

7. Unplug: Joe opined that people are disconnecting themselves from digital media in increasing numbers. (Recent studies show that digital overload actually hurts cognition).

I agree wholeheartedly on No. 6 on the excitement of print, plus its credibility. Coverage in a real, non-electronic publication with a history of competence and integrity has significantly more value than coverage in most online media and blogs (the latter being, of course, fairly low on the credibility scale). Seeing your story in the print edition of the NYT, WSJ, Economist or even your home town daily paper generates a great sense of accomplishment. PR professionals almost expect coverage to land in on-line media, so the so-called earned media isn’t as dear online as in print. Of course the print media have a website, RSS feed, Twitter feed, etc., so you can have the best of both worlds. And it’s a world I surely want to continue in perpetuity.

On the other side of the debate, Ross Dawson, a futurist, was speaking to Newspaper Publishers’ Association in Australia and predicted that within 10 years, mobile reading devices would allow people to consume news on the run and be the “primary news interface”.

He predicted the costs would fall from the $600 iPad level to under $10. “More sophisticated news readers will be foldable, or rollable, gesture-controlled and fully interactive,” he said.

He predicted journalism would be “increasingly crowdsourced” to “hordes of amateurs overseen by professionals.” (We now have that on the web, mostly with no adult supervision)

He did predict expert journalists would still be employed in Australia. Audiences would be guided to trusted journalists by some form of public reputation measures (probably recorded from electronics sensors implanted in our skins and transmitted wirelessly to the Media Measurement Algorithm Monitor in the sky).

Bottom line: this former printer journalist and long-time PR practitioner believes the printed word will continue to be valued by many, most notably those with a sense of the weight of non-electronic media. I read four papers every morning with breakfast and love to see how the news is played, the relationships of stories, news judgment in context and find new discoveries on every page. Sure, you can get a little serendipity online, but I don’t think the medium works that way. I find the printed variety better for scanning and quickly absorbing the flow of news and trends. I can turn a page and scan it faster for information than I can scrolling through a website screen or agonizing as I view 14 lines of news at a time on my Blackberry.

Joe, thanks for the post. I second the motion: print is rebounding — in 2011 and beyond.

The PR Hurt Locker: Ten Land Mines to Negotiate in a Crisis (six through ten)

Monday, March 8th, 2010

Bye Bye Reputation

Posted by Tom Gable

The previous post covered the first five of ten land mines to avoid in a crisis: guilt, no plan, lack of culture and core values, big hat (no cattle) and CEO ego. The following delve more into hazards to negotiate during implementation.

6. Attorneyitis – This land mine occurs when otherwise good messages and communications that the CEO and crisis team have approved get handed off for legal review and come back bruised, bloated and infected with the deadly disclaimer virus. Short, compelling copy turns fuzzy around the edges. Statements of fact become weighted down with convoluted clauses and abundancies of redundancies (In one set of Frequently Asked Questions that Gable PR crafted to explain a law suit our client filed against a magazine for libel and slander, a sharp 19-word sentence nailing the editor for deceit was turned into 100 words of circumlocution without a verb). The test: read a sentence out loud and if everyone’s eyes glaze over like you were reading from C-Span transcripts or they laugh so hard they herniated, start over. (more…)

PR News Release Words to Live By (Not!) in 2010

Tuesday, January 12th, 2010

Jargon for the Ages

Posted by Tom Gable

We entered 2010 with the banished words for the year from Lake Superior State University, an impressive list full of toxic assets that were shovel-ready for burial. To build on this fine start, we thought it would be instructive to offer a quick historical perspective on words most hated by the media in PR news releases.

Some words such as solutions must get dropped into news releases almost unconsciously, somewhat of a verbal tic. Lazy writers sprinkle their releases with jargon rather than striving to develop well-crafted, creative and compelling ideas that capture the personality of the company, its points of differentiation and the defining factors of its offering. Instead, they issue something that sounds like a majority of news releases going out over the wires each day. A test: redact the company name, send to colleagues in other markets and see if they can identify the company. (more…)

PR Releases Packed with Leaders Providing Solutions

Thursday, November 5th, 2009
It's about style

It's about style

 

Posted by Tom Gable

In looking for new content for a speech on jargon later this month, we set up news trackers to see how all the leaders of the world were doing in providing seamless, end-to-end, leading edge, next generation, turnkey solutions to whatever niche they serve. Amazingly, the results mirror those from the first similar survey a decade ago and five subsequent tracking surveys. Every other release on Business Wire and PR Newswire comes from a leader and most of them are selling solutions, rather than specific products or well-defined services.

David Meerman Scott in his Gobbledygook surveys and others, including yours truly, have written about this extensively. For this exercise, we’ve pulled a few choice clauses from PR news releases and company boilerplates and inserted below without attribution. Since they are all leaders, instant name identification should be easy. We do identify one company, because it deserves recognition for hitting the Trifecta, incorporating three great terms disliked by most media into its boilerplate: leading provider, seamless solutions and performance-driven.

The Trifecta!

AccountNet is a leading solutions and professional services provider focused on the financial and government sectors. AccountNet creates performance-driven, seamless solutions that add considerable value, and utilizes proven system-integration methodologies and expertise to help clients capitalize on their existing infrastructures successfully and cost effectively

Whew. What are they selling?

Now, on to more leaders in many niches, with a few comments for the good of the order. And if you can identify any of these, post a comment. The person identifying the most leaders will get an Amazon gift certificate for buying reference books on style, grammar and the new world of PR.

  • the world’s leading provider of high-quality lenticular large format and custom-printed plastics
  • creates performance-driven, seamless solutions that add considerable value (the daily double)
  • (the company) goal is to be an end-to-end service provider to its customers by furnishing customized and integrated “turn-key” solutions
  • a leading provider of affordable easy-to-use enterprise-class systems management software as a service
  • an industry-leading provider of end-to-end web hosting services (they could be seamless, too!)
  • an impressive suite of proprietary products and services to create seamless solutions that meet each client’s highly specific needs (meeting unspecific needs wouldn’t work that well)
  • leading provider of email traffic shaping software (my email is in bad shape; I could use a seamless solution from these guys to get it into shape)
  • a leading provider of electronic engines for the optically connected digital world (would love to know more about this niche!)
  • the nation’s leading provider of cleaner electricity and carbon offset solutions (wonder if the leader in dirty electricity can use some PR help)
  • the leading provider of turnkey virtual communications and virtual office solutions (we could use some real solutions)
  • world’s leading provider of WiMAX™ and wireless broadband solutions
  • a leading provider of advanced font products
  • a leading provider of hip-hop ring tones and mobile content (probably a crowded market where leadership is critical to success)

Newspaper Web Sites: More News, Faster; PR Opportunities Abound

Wednesday, September 23rd, 2009

LA Times Home Page

LA Times Home Page

Posted by Tom Gable

BIOCOM hosted a panel discussion today on “Social Media 2.0,” with Terri Somers, BIOCOM director of communications and former Union-Tribune life sciences reporter as moderator. The panelists: Mauricio Minotta, Director of Communications, The Salk Institute; Peter Pitts, partner and director, Global Health, New York, Porter Novelli; and Shari Roan, life science reporter for the Los Angeles Times.

The most compelling insights for the PR profession came from Roan. In a few minutes, she provided an incredibly succinct description of where newspapers are going in evolving from old to new models and incorporating social media to drive change:

  • The Web site is now their main product, not the print edition.
  • Most readers come from the Web.
  • As a result, the L.A. Times now reaches broader, more diverse audiences.
  • The Web site has 10 to 15 times more content than the print edition, which has its obvious production and distribution limitations.
  • They have more than 100 blogs, so can cover issues and ideas that wouldn’t typically get into the newspaper because of the size of the news hole.
  • With blogs, there are more opportunities to tell your stories and also stimulate comments, which help gauge public interest.
  • The blogs provide short snippets of news and are not fully reported out. They try to be fast in getting out the news and then provide links to stories or sources with more detail.
  • The beat reporters, such as those in sports, use Twitter to provide up-to-the-minute coverage. This has been valuable in covering breaking news, such as the recent fires near Los Angeles.
  • Twitter is used to Tweet on headlines and link back to the Web page.
  • Social media has made journalism more of a two-way street; they can engage with readers.
  • With an unlimited news hole on the Web, there is a greater need for visuals, including video.

Thanks to Roan for these important insights, including the latter. PR professionals, many of whom came out of print journalism (including yours truly), tend to think in terms of the printed word. Creating a visual communications strategy with Web sites, Facebook, You Tube, Flick, Twitter and all other tools and tactics can provide new power to any program, particularly those with difficult stories to tell in print but that can be covered in a three-minute video.

Bulldog Reporter Panel: Tips on Writing for the Web, New Media

Tuesday, August 25th, 2009

Posted by Tom Gable

I participated in a lively Bulldog Reporter audio conference on “Advanced PR Writing for the Web: New Media Wordsmiths Reveal Copywriting Secrets to Grow.”

The 90-minute session was packed with good advice and enhanced with Tweets from participants and the audience (search for the hashtag #webwrite). Moderated by Jon Greer, it featured: Don Bates, Instructor and Founding Director, Master’s Degree Program in Strategic Public Relations, The George Washington University Graduate School of Political Management, @batesdon1; Debbie Weil, Corporate & CEO Blogging Consultant; Author, “The Corporate Blogging Book,” @debbieweil; Sarah Skerik, Vice President, Distribution Services, PR Newswire, @SarahSkerik; Ken O’Quinn, Corporate Writing Coach, Writing With Clarity, @influencewrite; Nettie Hartsock, Principal, The Hartsock Agency, @nettiehartsock; and Tom Gable, CEO, Gable PR, author of “The PR Client Service Manual,” @tomgable.

Common threads from the participants on how to break through in writing for the new media could have come from senior editors at the world’s leading publications: be relevant, useful, insightful, interesting, focused, topical and jargon-free.

Debbie Weil stressed good story-telling – bringing characters and company stories to life – and planning for future posting. Create an editorial calendar for major themes and stories, which can be enhanced with breaking topical news. Ken O’Quinn said to start with brilliant headlines. Think like a copy editor or the editor in charge of writing the table of contents for a magazine. Can you be interesting in a dozen words?

For short items, Don Bates said to be “snackable” – where readers can take short bites and be pleased.

Sarah Skerik provided insights into search engine optimization and using key words in releases that would tie into common search terms being used by media or anyone interested in the space.

Nettie Hartsock counseled against getting too carried away with search terms so the headers and copy turned into gobbledygook. There is also the downside of technical people getting too caught up in the process, which results in what critics call “typing not writing.”

For outside reading assignments, the group mentioned several classics: Cluetrain Manifesto; Body of Truth; Accidental Genius and Psychology of Persuasion.

In addition to the big ideas, yours truly went over the Gable PR seven-point litmus test as a starting point for issuing real news stories with topical, relevant information and evocative and provocative quotes. This was adapted from an earlier PR University teleseminar and workshops at various PRSA and Counselors Academy conferences.

1. Is it really newsworthy to anyone other than the company and, perhaps, the CEO’s family and a few friends?

2. How big is the impact: company, community, region, market niche or category, industry, technology or science breakthrough, nation, hemisphere, humanity?

3. Has the same or similar story already been told (quick database research will answer the question)?

4. Can the premise be supported by valid data, third party sources, real case histories and ongoing proof of principle?

5. Does the company have credible “gurus,” or spokesmen and women who can bring the story to life and become valuable and trusted resources for the media?

6. Can the company be further differentiated by its people, technology, culture and personality? Or if you lined up all the companies in the space would they all look and sound alike?

7. Can the story be summarized in a compelling headline, Tweet or one or two-sentence sound bite or elevator pitch? If posted through social media, will it generate interest and action (Re-tweeting, links, etc.)?

This quick test can help create a smart, compelling and interesting story or posting that breaks through the clutter, communicates to key audiences and supports the long-term image and reputation of your client or organization.

Companies and PR Firms: Thrilled, Excited With Just About Everything

Monday, July 6th, 2009

Posted by Tom Gable

As covered here recently, we are fortunate to live in a country filled with leading providers of just about anything. We should never have to settle for anything from the trailing provider category (Although we know of some CEOs who could actually agree to be positioned as a leading provider in the bottom 10 percent of the market).

Adding to the folly: many were “very excited” or “thrilled” to be making their announcements of anything from hiring a new sales manager for the adult diaper category, to bulking up a law firm’s litigation practice to reaching the half-way mark in recruiting candidates for a clinical trial (“We are thrilled to have reached the halfway point for enrollment in our XYZ trial…”). Imagine how thrilled they will be when they complete enrollment, conduct the trials and report results.

One dictionary defined thrilled as: feeling intense pleasurable excitement. And excited: being in a state of excitement; emotionally aroused; stirred. We are thrilled to report that use of these phrases fits into a category defined by the media as LAQs (or Lame Ass Quotes), which are usually found in the second or third paragraph of LARs (Lame Ass Releases), a growing category.

Gable PR research into news releases issued through PR Newswire and Business Wire in the past quarter turned up from 200 to 300 thrilled or excited companies a month from each service. The most common crime against clear communications: announcing a new hire. The CEO is always ecstatic because he or she has found someone that actually fit the job description (“So I am excited that Trisha (name changed) is joining our team and will lead Customer Operations. She brings a tremendous amount of telecommunications experience, a proven history of success and her energy and leadership will be invaluable.”).

A bank in California was very excited to be reporting its first profitable month after 26 months of operation. Imagine the thrills if they have a profitable quarter or, shudder, a full year in the black. Neighbors will probably call in the riot police and vice squad to quell the celebration.

CEOs, senior managers and deal makers with lazy PR people as unindicted coconspirators must lead largely dull lives when they become excited and thrilled about:

  • Adding a new vice president of sales in bathroom products.
  • Forging a strategic alliance in selling annuities.
  • Introducing a new software package that provides endless seamless solutions (this is another category to be covered later).
  • A new research collaboration to reduce toxicity in new drug compounds (picture the PhDs and M.D.s in their lab coats giving each other chest bumps and high-fives to celebrate the agreement).
  • Finishing shooting a TV commercial on psoriasis relief (…”we captured excellent footage and are very excited to move forward into post production.”). Look for a rash of press conferences to celebrate actual airing of the commercial.
  • Hiring a new vice president whose appointment “will enable us to build on our current successes and advance our position as a leading edge provider of solutions to the DEF market.”
  • Joining a company to do the job outlined by the recruiter (“I am very excited to be joining the team at MNO to help develop our new service offering that will enable companies and organizations with large market distribution networks to provide their customers with our PQR services.”
  • Launching a new Web site for an Indian casino, designed with “guests in mind” (one would hope). “We are very excited about our new eye-catching website… designed to provide an exciting, up-to-date gallery of all of our entertainment options and is dedicated to keeping our guests informed of every aspect of our fun-filled products” (Can we assume that previously the guests were largely uninformed?).
  • Rebranding a company (“We are very excited to give the company a new name. NAME is a culmination of the deep enthusiasm, energy and experience that we have for our industry, our clients and our community”).

The list could go on ad infinitum (or ad nauseum as the case may be). In future editions, we plan on arousing some senses by including the company and agency names of the leading providers of PR thrills and excitement. Stay tuned.

 

A Nation of Leading Providers and Solutions — PR Releases Full of It

Tuesday, June 23rd, 2009

Posted by Tom Gable

PR critics and luminaries regular report on best practices, smart case histories and trends to follow for better results, such as improved use of social media. There is also the dark side.

As reported earlier, David Meerman Scott analyzed 711,123 press releases distributed during 2008 by North American companies. He filtered for 325 gobbledygook phrases and issued a report. The top 10: innovate, pleased to, unique, focused on, leading provider, commitment, partnership, new and improved, leverage, and 120 percent. Inc. Magazine followed with its own list of bad buzz words.

In tracking jargon usage since the 1990s, I found the most-used but lowest-value terms over time have been leading providers and solutions. The former faded for a short time following the Internet bust but is now making a major comeback. So we set up news alerts on the term and searched daily on Business Wire and PR Newswire for 30 days. We found from 50 to 150 leading providers emerging daily from every industry, niche and specialty, with 5,017 occurrences on PR Newswire alone.

Most offered no validation on their claims; they were clearly undifferentiated. A few did provide market share and revenue data for support. The throwaway claims were also tied to providing seamless, end-to-end solutions for the next generation. Here are a few samples from the research. And if anyone, other than the entity that issues the release, can provide the name of just one of these leaders, please post a comment and you will be entered into a drawing for a bottle of 1989 Clerc Milon, an excellent vintage from a fine Bordeaux chateau.

Big claims and glaring generalities (all preceded by “leading provider of”):

…end-to-end web hosting services…
…managed business solutions and system integration services…
…wireless broadband solutions…
…affordable easy-to-use enterprise-class systems management software as a service…
…consulting, technology, and business process outsourcing services…
…next-generation networking solutions, today announced that it is experiencing widespread acceptance in …
…end-to-end strategic human resources, payroll, and talent management solutions…

Some haven’t got there yet, but are optimistic:

…ideally positioned to become the leading provider of innovative solutions for the treatment of bifurcation vascular disease…

A popular approach is narrowing the realm to claim leadership in smaller segments:

…research and measurement services exclusively for the exhibition and event industry…
…high-quality lenticular large format and custom-printed plastics…
…advanced editing systems for the corporate, broadcast, postproduction, and new media industries…
…mounting solutions for the residential, commercial, CI, security, and pro audio/video markets…
…EPON (Ethernet Passive Optical Network) chips for the deployment of triple-play services in FTTx broadband access networks…
…integrated CAD/CAM solutions for mold, tool and die makers as well as manufacturers of discrete parts, today announced that …
…hip-hop ring tones and mobile content…
…market-proven products and technologies for unified visual communications over IP, 3G and IMS networks…
…onboard retail technology and solutions to the passenger travel industry…

The creative challenge is the break through the clutter with positioning that can be clearly validated over time with what engineers and scientists call proof of principle. In lay terms: walk the talk.

Absent that, there is an answer to all your needs for seamless solutions to any creative, positioning, differentiation, public relations, marketing communications, reputation or crisis communications issues. Contact Gable PR, the world’s leading provider of PR services headed by a left-handed former journalist of Chickasaw Indian extraction with offices in the 92108 zip code and 619 area code.

 

California’s Election: $15 Billion vs. $21 Billion vs. Who Cares?

Wednesday, May 20th, 2009

Posted by Erin Koch

When I worked for county supervisor (now state assemblyman) Jim Beall back in 2001, the City of San Jose and County of Santa Clara reached an agreement on sharing redevelopment funds. Government types thought this was a big deal. But as Beall’s media guy, I recognized that no one, most notable the media, would really care unless we could find a very human way to illustrate the impact of the merger.

The answer: having a family living in one of the redevelopment zones speak at a press conference about their hopes and dreams for improving their neighborhood. Four TV cameras showed up and we earned great coverage on the evening news.

This brings us to this week’s special election in California. Four of five budget-related initiatives on the ballot lost, increasing our state’s budget deficit from $15 billion to $21 billion budget. The only one that passed: limiting salary increases for state legislators and constitutional officers in years of budget deficits. Why did this happen? The reasons cited by the Sacramento Bee and others are too numerous to list in a single blog post. But in short, very few voters knew what was at stake in how it would impact them in real-life terms. The ballot language was confusing on each and considered deceitful by some pundits. Then, talk to a voter about increasing the budget deficit and you’ll get a yawn. But show them a classroom of eight year olds who will soon struggle with 30+ other students in their class (versus 20) and you will have their attention.

Governor Schwarzenegger and the state legislature must now make drastic budget cuts – and many in California will indeed soon experience firsthand the personal impacts. Could the outcome have been different?

This is the type of communications challenge that creative and strategic agencies love. How to tell a story in a compelling way that gets into the frontal lobes of a target audience in a way that moves them to act. It isn’t easy. The process requires a committed campaign finance committee to support sound (often extensive) audience research, brainstorming on evocative key messages to bring the issue to life, research into the best media to use for delivering the message, and, most importantly, consistent fact-based follow-through according to a strategic plan, yet one with the flexibility to adjust as the dynamics of the campaign change.

Are you facing a similar communications challenge in your company, organization, institution or public entity? Is your message getting through? Do you know how to bring your vision and attributes to life in a compelling and human way? If not, we’d be pleased to provide a quick Creative Audit at no cost to give you something to think about going forward. Please email me (erin.koch [at] gablepr.com) with Creative Audit in the subject line.

Trust, Authenticity, Honesty — Keys to Flawless PR Consulting

Tuesday, May 12th, 2009

Posted by Tom Gable

Last week, Gary Vaynerchuk posted a great video rant on “corporate speak” and lack of authenticity in most PR messaging. To quote: “After weeks of being in meetings where people allow the PR team to control the message and it allows brands and companies to lose their soul and message or even worse they allow others to tell their story for them I was compelled to do this video.” You can follow Gary @garyvee.

As a former journalist now with some three decades in the PR business, I’ve found that authenticity and telling good true stories break through the clutter and get attention. I mentioned three excellent books on the topic in my comment on Gary’s video: Cluetrain Manifesto, Flawless Consulting and Body of Truth. These classics show how real stories in a human voice work. There is also being able to provide clients with “authentic counsel,” which Peter Block covers well in Flawless Consulting.  The book applies to all consultants, but has great threads of truth for the PR profession. Here are a few excerpts for your reading pleasures:

Chapter 3 – Flawless Consulting

Being Authentic – Authentic behavior with a client means you put into word what you are experiencing with the client as you work. This is the most powerful thing you can do to have the leverage you are looking for and to build client commitment.

It is a mistake to assume that clients make decisions to begin projects and use consultants based purely on rational reasons. More often than not, the client’s primary question is: “Is this consultant someone I can trust? Is this someone I can trust not to hurt me, not to con me, someone who can both help solve the organizational or technical problems I have and, at the same time, be considerate of my position and person?” Clients pick it up when you are laying it on too thick. Line managers know when we are trying to maneuver them and when it happens, they trust us a little less.

Lower trust tends to lower leverage and lower client commitment. Authentic behavior leads to higher trust, higher leverage and higher client commitment. Authentic behavior also has the advantage of being incredibly simple. It is to literally put into words what you are experiencing.

Client says: To really understand this problem, you have to go back thirty-five years when this operation was set up.

Authentic consultant response: You are giving me a lot of detail. I am having trouble staying with your narrative. I am eager to get to the current key issues. What is the key problem now?

Client says: If you will just complete your report of findings, my management group and I will meet later to decide what to do and evaluate the results.

Authentic consultant response: You are excluding me from the decision on what to do. I would like to be included in that meeting, even if including me means some inconvenience for you and your team.

In these examples, each initial client statement acts to keep the consultant distant in some way. Each is a subtle form of resistance to the consultant’s intervention and serves to reduce its impact. The non-authentic consultant responses deal indirectly and impersonally with the resistance (silence, acquiescence). They make it easier for the client to stay distant and treat the consultant’s concerns in a procedural way. The authentic responses focus on the relationship between the consultant and the client and force the client to give importance to the consultant’s role and wants for the project.

Authentic behavior by the consultant is an essential first part to operating flawlessly.

Used with Permission of the Publisher, Pfeiffer, A John Wiley & Sons imprint, copyright 1999.