Posts Tagged ‘news’

Print Media Rising in 2011 or Gone in 2022?

Friday, August 27th, 2010

Maybe Not

Posted by Tom Gable

Will print media make a comeback starting in 2011 or will newspapers be gone by 2022?

Two recent postings questioned the future of newspapers and print media. Joe Pulizzi, writing in Folio, noted that print can and should play a vital role in an overall content marketing mix. He offered seven reasons why he envisioned good news for print in the coming year (summarized here; see his post for more detail):

1. Getting Attention: There are fewer publications in most niches, so each gets more attention.

2. Print Media Help with Customer Retention

3. No Audience Development Costs; marketers can distribute a magazine to their customers using existing lists.

4. What’s Old Is New Again; marketers are leveraging print in their marketing mix.

5. Customers Still Need to Ask Questions. He noted that you can ask yourself tough questions based on what you read.

6. Print Still Excites People: He talked to a journalist who said it’s harder to get people to agree to an interview for an online story than print; people will reschedule for that.

7. Unplug: Joe opined that people are disconnecting themselves from digital media in increasing numbers. (Recent studies show that digital overload actually hurts cognition).

I agree wholeheartedly on No. 6 on the excitement of print, plus its credibility. Coverage in a real, non-electronic publication with a history of competence and integrity has significantly more value than coverage in most online media and blogs (the latter being, of course, fairly low on the credibility scale). Seeing your story in the print edition of the NYT, WSJ, Economist or even your home town daily paper generates a great sense of accomplishment. PR professionals almost expect coverage to land in on-line media, so the so-called earned media isn’t as dear online as in print. Of course the print media have a website, RSS feed, Twitter feed, etc., so you can have the best of both worlds. And it’s a world I surely want to continue in perpetuity.

On the other side of the debate, Ross Dawson, a futurist, was speaking to Newspaper Publishers’ Association in Australia and predicted that within 10 years, mobile reading devices would allow people to consume news on the run and be the “primary news interface”.

He predicted the costs would fall from the $600 iPad level to under $10. “More sophisticated news readers will be foldable, or rollable, gesture-controlled and fully interactive,” he said.

He predicted journalism would be “increasingly crowdsourced” to “hordes of amateurs overseen by professionals.” (We now have that on the web, mostly with no adult supervision)

He did predict expert journalists would still be employed in Australia. Audiences would be guided to trusted journalists by some form of public reputation measures (probably recorded from electronics sensors implanted in our skins and transmitted wirelessly to the Media Measurement Algorithm Monitor in the sky).

Bottom line: this former printer journalist and long-time PR practitioner believes the printed word will continue to be valued by many, most notably those with a sense of the weight of non-electronic media. I read four papers every morning with breakfast and love to see how the news is played, the relationships of stories, news judgment in context and find new discoveries on every page. Sure, you can get a little serendipity online, but I don’t think the medium works that way. I find the printed variety better for scanning and quickly absorbing the flow of news and trends. I can turn a page and scan it faster for information than I can scrolling through a website screen or agonizing as I view 14 lines of news at a time on my Blackberry.

Joe, thanks for the post. I second the motion: print is rebounding — in 2011 and beyond.

Three Questions to Determine if You are Taking the Right Road in Crisis PR

Monday, August 9th, 2010

The Right Turn?

Posted by Tom Gable

When unexpected events or outside forces suddenly impact your operation, rapid, reasoned response is essential to protecting the brand and organizational image for the long term. You gather facts, analyze the impacts on all constituents and then determine your strategic management and crisis communications plans going forward. But options exist. You have reached a critical fork in the road to the path toward continued trust and credibility or possibly something less. How do you decide which road to take?

At Gable PR, we’ve used a quick litmus test over the years in handling a variety of crises (hostile take overs, threats to public safety, food-borne illnesses, religious scandals, etc.) – three questions to focus on the essentials:

1. Is the strategic plan true to the brand or organizational values and what you stand for?

2. Will it solidify your reputation for the long term, despite short-term issues?

If the answer is no, maybe not, or hedged in any way, ask:

3. How will this be played in the media and by your competitors?

The recent Apple “antennagate” and BP oil spill crisis provide good case histories where the organizations may have let ego, arrogance and perceived invincibility get in the way of critical thinking about strategy. An NBC San Diego reporter got to the point when he asked me in an interview about crisis as a metaphor for company values.

“How you operate in a crisis is probably a better indicator of the quality of a corporation than (how you operate) during good times,” I replied.

A wide range of business, technical and PR media noted that Steve Jobs puts a crack in the rarely sullied brand image of Apple when he admitted that in the smart phone world, “phones aren’t perfect.” And that consumers were guilty of the lost signals because, well, we held the phone to make a call.

Jobs said the issue was all so “blown so out of proportion,” then proceeded to add his own momentum to the blow out.

He dragged Motorola, Samsung and Droid into the fray by showing they too could have problems. Using the famous Kindergarten Defense, Jobs basically said that since everyone else is doing it, what’s the big deal?

Motorola had a great time with it, running ads that promoted a phone with “no jacket required.” As quoted from a recent Fortune brainstorming panel, Motorola co-CEO Sanjay Jha was asked how he felt about Apple posting video showing its own “death grip” testing of Motorola’s new Droid X Smartphone, and if he thought it was a fair business practice. Jha answered: “You know, I heard (probably apocryphal) that the most popular voice message on iPhone4 was, ‘Sorry I can’t answer your call, because I am holding my phone!’ I don’t think this is an issue with Droid X,” reported Fortune writer Seth Weintraub.

The Motorola ad noted: “At Motorola, we believe a customer shouldn’t have to dress up their phone for it to work properly.”

The press conference videos disappeared from Apple’s site shortly after the Hitler meme and other parodies blanketed the Internet. A College Humor video (NSFW) offered one of the cruder send ups of the Apple iPhone press conference and Steve Jobs attitude.

The Register (UK) nailed it:

“…Apple thrives by saying that its products are simply better than everyone else’s, and anyone who can’t see that is clearly not cool enough. Running down the competition is very uncool, and it’s not the Apple way of doing things.”

Lesson learned: which fork did he take? Did ego override sound crisis PR strategy? A review of comments by assorted experts found general agreement that Apple should have simply owned up to the problem and offered the bumper fix immediately via a press release rather than an odd video press conference, with follow up interviews. The approach would have protected the integrity of the brand and reduced risk to the CEO, with no follow up parodies and “antennagate ads.”

In contract, the concept of owning up and moving on was demonstrated clearly by Google when it announced it was discontinuing Wave. It offered a straightforward assessment and showed the integrity of a company and a culture dedicated to taking changes and not being afraid to fail. For an attitude toward failure, my favorite quote is from Thomas Edison, who said: “I have not failed. I’ve just found 10,000 ways that won’t work.”

Next: similar and obvious lessons from BP.

COP-16 Climate Change Panelists Told to Avoid Media; NYT Chides IPCC for Bunker Mentality, Bad PR

Friday, July 16th, 2010

IPCC Media Training

Posted by Tom Gable

Imagine that you have been selected and agreed to participate with other noted scientists in the Intergovernmental Panel on Climate Change (IPCC) to assess climate science and policy options related to global climate change, with a major event set for late November 2010 in Cancun where the world would be watching.

You are pleased as a scientist but wondering if it’s worth the commitment. Coverage of the previous meeting in Copenhagen, the Conference of the Parties (COP 15), was mixed, at best. Recently, global media questioned the authenticity of the climate change scenarios, citing hacked emails from English scientists who appeared to be conspiring to keep opposing opinions and contrary studies out of peer reviewed journals. Although outside studies cleared the scientists of wrongdoing (but urged improved communications and openness with those on all sides of the issue), skepticism did not wane.

Now, you are four months away from COP 16, to be held from Nov. 29 to Dec. 10 in Cancun and you receive a letter from the IPCC advising you to keep your distance from the media. The directions: refer questions to group leaders or the Secretariat. Do you feel stupid – your expertise, education and credentials not valued? Is IPCC afraid of new issues surfacing?  What are they hiding?

As reported by Andrew C. Revkin in The New York Times, several scientists worried that the IPCC bunker mentality would “do little to build its credibility after a trying year of attacks by foes of restrictions on greenhouse gases and skeptics of climate science.”

Revkin opined: “But any instinct to pull back after being burned by the news process is mistaken, to my mind. As I explained to a roomful of researchers at the National Academy of Sciences last year, in a world of expanding communication options and shrinking specialized media, scientists and their institutions need to help foster clear and open communication more than ever. Clampdowns on press access almost always backfire.”

Revkin asked for input from Rajendra K. Pachauri, the chairman of the climate panel. His response, as reported by Revkin:

“My advice to the authors on responding to the media is only in respect of queries regarding the I.P.C.C. Some of them are new to the I.P.C.C., and we would not want them to provide uninformed responses or opinions. We now have in place a structure and a system in the I.P.C.C. for outreach and communications with the outside world.
The I.P.C.C. authors are not employed by the I.P.C.C., and hence they are free to deal with the media on their own avocations and the organizations they are employed by. But they should desist at this stage on speaking on behalf of the I.P.C.C.”

Instead of a bunker mentality, adopt the tenets of authentic PR. In this model, research, preparation, fact-based communications and authentic engagement with the media (and all constituencies) can be the keys to success in building reputations and changing perceptions. For the IPCC, they have a wealth of talent they should be engaging in the communications battle. Scientists are used to presenting and answering tough questions, particularly when their work is subject to peer review. But working with the media requires different approaches, so investing time up front in education and training could make the engagements much more productive for the scientists, leading to more positive results in the media.

As the NYT and other coverage and comments in Discovery reported, the media from around the world will be seeking input from representatives from individual countries. Interest is high, particularly in third world countries where they feel they will be punished for the sins of the big polluters, such as China, India, the United States and other industrialized nations. They need energy to grow their economies. How will the global process translate to local impact?

As PR and news people know, readers and viewers want to know how decisions will impact them personally.

With some work, the IPCC organization turn its brilliant cadre of scientists into global ambassadors for the credibility and integrity of the IPCC process and advance local understanding. The scientists can be trained to easily transition away from IPCC issues and focus on individual areas of knowledge and expertise. They can refer to their own published works and those of their peers or other organizations as additional resources for the media.

With trained scientists, IPCC staff can serve as more than a news bureau and controller of messages. It can connect with the media in new ways by facilitating interviews with scientists, conducting interviews on key emerging topics on video and posting them to YouTube, holding a series of briefings with scientists from different regions of the world for select regional media and providing instant updates through Twitter, streaming videos and active blogging.

Instead of jumping into the bunker and getting defensive, the IPCC can use the Cancun meeting as an opportunity to open new lines of communication with the media and improve understanding of the issues and the nuances. Creating new media relationships with scientists from throughout the world can only help improve the overall quality of news coverage. Bottom line: an open, engaged program of pro-active media relations will have a positive impact on the long-term reputation of the IPCC, its people and the process.

The PR Hurt Locker: Ten Land Mines to Negotiate in a Crisis (six through ten)

Monday, March 8th, 2010

Bye Bye Reputation

Posted by Tom Gable

The previous post covered the first five of ten land mines to avoid in a crisis: guilt, no plan, lack of culture and core values, big hat (no cattle) and CEO ego. The following delve more into hazards to negotiate during implementation.

6. Attorneyitis – This land mine occurs when otherwise good messages and communications that the CEO and crisis team have approved get handed off for legal review and come back bruised, bloated and infected with the deadly disclaimer virus. Short, compelling copy turns fuzzy around the edges. Statements of fact become weighted down with convoluted clauses and abundancies of redundancies (In one set of Frequently Asked Questions that Gable PR crafted to explain a law suit our client filed against a magazine for libel and slander, a sharp 19-word sentence nailing the editor for deceit was turned into 100 words of circumlocution without a verb). The test: read a sentence out loud and if everyone’s eyes glaze over like you were reading from C-Span transcripts or they laugh so hard they herniated, start over. (more…)

Ten Land Mines to Avoid in Your Next Crisis (one through five)

Monday, March 1st, 2010

Tred Lightly!

Posted by Tom Gable

Crises come in all forms and sizes, from global product recalls to local political scandal, the nuisance law suit about spilled hot coffee at a fast food restaurant, corporate malfeasance, alleged embezzlement in a not-for-profit, sexual harassment issues, hazardous waste spills, to manufacturing, transportation or other accidents that take human lives.

Skilled public relations professionals have been dealing with these issues and more for decades. They have honed best practices and tempered them under fire, increasing the odds of success in any crisis program. Good advice and case histories abound. But advances in how the world communicates instantly and in living color (photos Tweeted from cell phones, drive-by videos of transgressions, amateur news casts, rumors in the blogosphere, a consumer issue going viral via Twitter, etc.) have added new complexities to the art and science of crisis communications. The race is increasingly to the swift and, as detailed later, the trustworthy. (more…)

Crisis PR: Three Core Principles and Planning Checklist to Guide Your Actions

Friday, February 12th, 2010

Reputation Skewered

Posted by Tom Gable

Most major organizations create crisis plans in advance of need, update them regularly, have a strategic array of tools and tactics ready to go (hidden Web sites, video, audio, fact sheets, media kits) and even rehearse their responses. The better job an organization does before a crisis strikes – or at the beginning to quickly manage a crisis based on sound principles should a plan not be in place – the better the result. These fundamentals came to mind in tracking the Toyota recall, the changing communications strategies and lack of responsiveness early in the game.

In creating a crisis plan and carrying it out in any crisis communications situation, three basic principles should guide your actions:

One – Be honest and stick to the facts. Do not speculate, hypothecate or exaggerate. Those impacted by the crisis deserve nothing less – and your reputation may be damaged irreparably if you aren’t truthful and authentic. (more…)

In Crisis PR, It’s Not Always How You Start But How You Finish

Tuesday, February 2nd, 2010

Shrinking image?

Posted by Tom Gable

The news media, auto industry analysts and elected officials have been aggressive in going after Toyota for its delays in responding to a growing crisis about sudden acceleration in some of its models from gas pedal and floor mat issues.

NPR opined that “the carmaker that could end up doing long-term damage to the sterling reputation it has painstakingly built up for several decades.” It cited a slow response time in dealing with the problem and communicating. (more…)

PR News Release Words to Live By (Not!) in 2010

Tuesday, January 12th, 2010

Jargon for the Ages

Posted by Tom Gable

We entered 2010 with the banished words for the year from Lake Superior State University, an impressive list full of toxic assets that were shovel-ready for burial. To build on this fine start, we thought it would be instructive to offer a quick historical perspective on words most hated by the media in PR news releases.

Some words such as solutions must get dropped into news releases almost unconsciously, somewhat of a verbal tic. Lazy writers sprinkle their releases with jargon rather than striving to develop well-crafted, creative and compelling ideas that capture the personality of the company, its points of differentiation and the defining factors of its offering. Instead, they issue something that sounds like a majority of news releases going out over the wires each day. A test: redact the company name, send to colleagues in other markets and see if they can identify the company. (more…)

Banished Word List for 2010 – Just a Start!

Monday, January 4th, 2010
Jabberwocky landing

Jabberwocky landing

Posted by Tom Gable

Lake Superior State University recently released its annual Banished Words List. First started in 1975, the list is culled from tens of thousands of nominations and includes the best of the worst from marketing, media, education, technology, politics and more.

Interested in contributing? Check their alphabetical complete list first. For the 2010 list, including comments from various sources, read on:

SHOVEL-READY — A cadaver? Potted plant? Suggestion: a project ready to implement.

TRANSPARENT/TRANSPARENCY — Cynics say it means politically invisible. (more…)

PR Releases Packed with Leaders Providing Solutions

Thursday, November 5th, 2009
It's about style

It's about style

 

Posted by Tom Gable

In looking for new content for a speech on jargon later this month, we set up news trackers to see how all the leaders of the world were doing in providing seamless, end-to-end, leading edge, next generation, turnkey solutions to whatever niche they serve. Amazingly, the results mirror those from the first similar survey a decade ago and five subsequent tracking surveys. Every other release on Business Wire and PR Newswire comes from a leader and most of them are selling solutions, rather than specific products or well-defined services.

David Meerman Scott in his Gobbledygook surveys and others, including yours truly, have written about this extensively. For this exercise, we’ve pulled a few choice clauses from PR news releases and company boilerplates and inserted below without attribution. Since they are all leaders, instant name identification should be easy. We do identify one company, because it deserves recognition for hitting the Trifecta, incorporating three great terms disliked by most media into its boilerplate: leading provider, seamless solutions and performance-driven.

The Trifecta!

AccountNet is a leading solutions and professional services provider focused on the financial and government sectors. AccountNet creates performance-driven, seamless solutions that add considerable value, and utilizes proven system-integration methodologies and expertise to help clients capitalize on their existing infrastructures successfully and cost effectively

Whew. What are they selling?

Now, on to more leaders in many niches, with a few comments for the good of the order. And if you can identify any of these, post a comment. The person identifying the most leaders will get an Amazon gift certificate for buying reference books on style, grammar and the new world of PR.

  • the world’s leading provider of high-quality lenticular large format and custom-printed plastics
  • creates performance-driven, seamless solutions that add considerable value (the daily double)
  • (the company) goal is to be an end-to-end service provider to its customers by furnishing customized and integrated “turn-key” solutions
  • a leading provider of affordable easy-to-use enterprise-class systems management software as a service
  • an industry-leading provider of end-to-end web hosting services (they could be seamless, too!)
  • an impressive suite of proprietary products and services to create seamless solutions that meet each client’s highly specific needs (meeting unspecific needs wouldn’t work that well)
  • leading provider of email traffic shaping software (my email is in bad shape; I could use a seamless solution from these guys to get it into shape)
  • a leading provider of electronic engines for the optically connected digital world (would love to know more about this niche!)
  • the nation’s leading provider of cleaner electricity and carbon offset solutions (wonder if the leader in dirty electricity can use some PR help)
  • the leading provider of turnkey virtual communications and virtual office solutions (we could use some real solutions)
  • world’s leading provider of WiMAX™ and wireless broadband solutions
  • a leading provider of advanced font products
  • a leading provider of hip-hop ring tones and mobile content (probably a crowded market where leadership is critical to success)