Posts Tagged ‘creative’

Proper PR Pitching Scores Coverage, Builds Respect, Relationships

Saturday, November 22nd, 2014
Bad Pitch!

Bad Pitch!

Posted by Katelyn O’Riordan

At Gable PR, our team works on clients in a diverse set of industries, ranging from technology and education to real estate and employment law. We pitch a plethora of subjects and stories: graduations and student successes, new devices and apps, residential real estate sales and renovations, new bills in employment law – you name it!

We pride ourselves on being skilled in targeting our approach to meet the specific needs and interests of the reporters and journalists that we are contacting. We work diligently on behalf of our clients, telling their stories using compelling information, statistics and facts that are relevant to our contacts and offering our clients as experts in their designated industries.

Journalists receive hundreds of emails per day, so it’s important to be concise while also detail-oriented. As a PR professional, nothing is more exciting than getting an immediate response to a pitch or news release. We obsessively check our email inboxes, whether sitting at our desks or scrolling through our phones at the gym or happy hour. When a member of the media responds instantaneously (which unfortunately happens less often than most of us would like), it’s like your parents letting you skip school when you’re seven years old to go to Disneyland. Pure elation.

I digress. When a member of the media responds positively, the aforementioned sentiment is experienced. A negative response from a reporter can leave a PR pro feeling defeated and anxious. Now we get to tell the client that said reporter isn’t interested in their story and a feature article isn’t in their future this time. Another bummer!

But with any response, we at least know that they saw our message and we can halt the follow-ups. To share results from some of our efforts, the Gable PR team has compiled a round-up of the nice and not-so-nice responses we’ve received from media:

Nice:

  • After pitching a client as an expert on sexual harassment in the workplace (surrounding a steadily unfolding scandal in the City of San Diego where the mayor, Bob Filner, was being forced to resign), a local daily newspaper columnist responded, “You are so good. We don’t do angle stories like this, however. But if your client wanted to send me a couple of paragraphs about this sexual harassment related issue, I could probably use it. Thank you for your creative, insightful thinking!”
  • A national trade publication reporter responds to a pitch on a client’s franchise rollout, “Thanks. We’re exploring some potential stories in coming months involving franchise services like your client’s. We’re going to hold onto this idea until then. Cheers.”
  • After following up with a local reporter on a client’s work with a local homeowner, “Thanks for following up! I’d lost track of the original email. This would be perfect for our homes section…this is right up my alley.”
  • A daily newspaper reporter reaches out (without us pitching him first) for expert commentary from one of our clients who gave great commentary for a previous story. “I know this is last minute, but would your client be able to comment on the effect of the Hobby Lobby decision on employers?”
  • When pitching a broadcast reporter on a tour of a local home renovated by a client with a unique business model (paying the upfront costs to fix those in disrepair to secure a higher sales price and be compensated after escrow closed): “I like this. Thanks for the note, let’s set this up.”

Not-so-nice:

  • When contacting a local broadcast assignment news desk editor in regards to a press conference, “Why are you calling me? Are you aware that the entire city is on fire?” Then, he hung up.
  • En route to meet a client for a broadcast segment at 5:30 a.m., the morning segment producer called to cancel due to “breaking news,” but after watching the morning show, the Gable PR team found there was no such thing.

Five Platforms for Monitoring Digital and Social Media Trends

Tuesday, September 30th, 2014
Tracy Moehnke

Tracy Moehnke

By Tracy Moehnke

According to a recent study, 82 percent of marketing and public relations professionals have at least six applications open on their desktop at any time during the average work day. Sorting through the clutter to identify relevant trends and new channels for reaching your target audiences can be tedious, but it is a necessity for any public relations program.

Media relations, digital strategy and social engagement benefit from incorporating the newest trends and ideology into campaigns. Consistent monitoring of the digital and social landscape helps PR professionals develop approaches to exhibiting thought leadership that adds relevance to client programs and your agency and personal brands. At Gable PR, we’ve found the following free platforms to be among the best for tracking trends in the digital universe:

  • Think With Google searches for studies, trends and news by different industries, topics, products and platforms. Think With Google only uses credible sources to compile data on the newest trends. Have a client in the healthcare industry? Simply choose healthcare and scroll through studies like ‘how healthcare administrators make purchase decisions’ and ‘how hospital administrators research online.’ Incorporate this information into your campaign strategies; targeting audiences on their preferred platforms.
  • Twtrland is a one-stop-shop for discovering people and places. The platform facilitates search of Twitter users based on their characteristics. Twtrland then categorizes users as influencers, champions or casual users. You can use this platform to search by keywords or demographics relevant to your business and client. Find all the 30-year-old women in New York who follow your account through a simple search and sort by influence. Explore and reach target audiences easier than ever, reaching the opinion leaders that matter.
  • SocialMention searches the web for user generated content with keywords of your choice. It then classifies results by sentiment, strength, passion and reach. Filters can be selected to examine certain sources, users, hashtags and content type. SocialMention’s analytics provide comprehensive data that can be applied to digital media strategy by identifying what is hot on different platforms.
  • Topsy is a Twitter maven, boasting an archive of every tweet since 2006. The platform offers search options for videos, photos, links and influencers. Expand your searches by clicking on ‘show search tips,’ which provides a keyword box to assist the search process. Search for all of a specific user’s posts that include certain link sources, or use a topic to search for trending relevant content. Topsy also creates great visuals on a line graph by comparing the popularity of one to three keywords over a length of time.
  • Digg compiles trending news stories. The home page lists the most popular news stories by analyzing clicks, shares and comments. Digg also offers personalization through a Twitter sign-in process, allowing users to see trending stories from their feed. The platform is great for staying up-to-date with the ‘topic of the day,’ ranging from hard hitting news to pop culture events. Brands and businesses can use this to stay relevant with audiences.

Every monitoring platform will have its downfalls with certain industries. Spend time experimenting with various services to discover what is most applicable to your business or client. For ultimate success, checking in with your preferred platforms on a daily basis will keep your business relevant and up-to-date with your target audience’s chatter.

Creating Personal and Agency Brands Through Good Writing

Monday, June 30th, 2014
Words of Wisdom

Words of Wisdom

Posted by Tom Gable

Every individual has a personality, which makes us unique, one of a kind. Family, friends, colleagues and casual acquaintances enjoy our company in person. In writing, we have an opportunity to showcase who we are and communicate our “personal brand,” to new audiences of all kinds. This short piece introduces the concept of how to think about building personal brand, standing out from the crowd and reinforcing the brand values of your agency, company or your clients through good writing, with some of your personality shining through.

Michael D. Brown, a career consultant, author and motivational speaker on branding, defines personal branding as “a method whereby you precisely lay out and clearly communicate what makes you different and unique.” To get started, answer these questions: Who am I? What makes me special? How do I want people to see me? Your writing in all communications, from a formal business letter to an informal email message, presents an opportunity to make an impression.

Picture how you can leave your mark as a bright, creative, knowledgeable and personable professional and part of an organization with strong values. Your goal is to stand out from the clutter with clear, concise messages that connect to your different audiences: customers, community connections, partners and colleagues in the industry. Think about how you can best touch each audience in your own way – emotionally, rationally, and by showing core values and beliefs, such as a dedication to creating spectacular results for a client, no matter what the size.

Branding expert Brown explains that presenting yourpersonal brand should be evident in the way you write and in everything you do: the way you talk, walk, dress, and the content and appearance of all your communications and interactions. “Your personal brand is that solid and consistent impression that comes to mind when people think of you,” said Brown.

Writing clearly and succinctly is an important first step. Take your time in thinking about what you are trying to communicate. An organizational tip: write down the three most important points you want to make. Draft your copy and edit well. Set it aside for an hour or even a day. Make the final edit and you are ready to launch!

This approach gives you control over how you communicate clearly and builds new perceptions with every reader. The second step involves building your brand around your strengths and talents and simply being yourself. What are your best attributes? Your industry expertise? Your people skills? Do you have a sense of humor? Are you dedicated to responding quickly and professionally to all inquiries?

Remember your time, talent and expertise are serving the needs of your organization and your clients. Showcase what you offer in how you communicate about yourself and the work of your agency. Once you clearly understand and can define your brand, tie it back to the agency brand. Through your writing, you can reinforce the benefits and values that firm offers to every target audience.

Here are some steps to consider when creating a personal brand:

- Identify your target audiences and markets; know whom you are targeting. Is it an existing client? Potential client? Community connection? Editor? Supplier? Strategic partner? Industry organization? Thought leaders?

 – Determine your audience’s needs and wants. Is your target audience looking for a trusted resource for sage advice and up to date information? A fresh perspective from someone in-the-know? Support for new business initiatives? Solving a communications crisis? In any response, create reasons why your audience should believe you will deliver the results that your brand promises, which builds that rare attribute in any business: trust.

- Figure out what makes you and your agency different from your competitors. Be consistent in communicating — professionally, warmly and with authenticity, where your personality shows.

Keep in mind, building and maintaining your brand is a work in progress and a never-ending task. PR professionals need to be dedicated to continuous improvement in all that we do. The approach is critical in an era of ever-changing communications tools, channels, technology and client needs. According to Brown, “Nailing your brand is not something you do once and walk away from, it is a constant process of fine-tuning and adjusting your brand to the changing needs of the market and your changing interests, abilities, experiences and skills.”

Next: the ever-expanding PR professional’s communications tool box

Six Steps to Building Brands with Great PR Stories, Memorable Content

Thursday, May 29th, 2014
PR Chess in 3D

PR Chess in 3D

Posted by Tom Gable

Can you be the award-winning designer and contractor for building a new brand image for your organization or client?

Architects and engineers start with a vision of what the completed new building or device will become. What are the essential elements to build on?  How to add nuances and features that give it style or utility? Novelists weave in key themes and ongoing evidence to advance toward a conclusion. Artists envision the final painting or tapestry.  They add strands, swaths or dots of color and create their masterpiece over time.

The same approach works in building brand image and reputation with public relations. Use smart positioning, bright writing, colorful stories and facts to create your own masterpiece.

Start with determining how your organization wants to be known in two and three years. What do you stand for? What are your core values? Can you deliver on the promise over time? And do it with personality, facts and ongoing proof of principle so your reputation and brand image grow accordingly?

The method: own content and become a great teller of the brand story at every level.  With all the communications tools available, every PR professional has the opportunity to reach targets regularly through many channels and with a purpose. The following six basic steps can help you develop your own approach:

1. Research – Delve into company and industry research, market dynamics and other measurable factors. To mine gems for the creative side, conduct an internal audit of key people. Ask each what the organization stands for and to describe its key values. Does it have a culture, with case histories and anecdotes that can bring them to life? Are there great people stories? Technology breakthroughs?

2. Creative – Review the research and audits, brainstorm and think about true differentiation, not just throwing a bunch of jargon into the mix (e.g., “we are a national leader in software solutions”), especially in industries with me-too products and services. Develop key, compelling themes that can be woven into every story you sell.

3. Strategic Planning – This is essential if you are working with two and three-year horizons. You can map your route to global dominance with project management software. With all the new channels and tools available today, the game is more like three-dimensional chess (or a big PR Rubik’s Cube).

Start by identifying each of the different segments you are trying to reach (target industries, media, investors, customers and future customers). How do reach these vertical markets? The essential channels can include media relations, website, social media, trade shows, investment conferences, webinars and video.

Then, determine how you are going to build your plan over time with daily, weekly, monthly, quarterly, semi-annual and annual activities.

4. Implementation – Find ways of integrating the elements and leveraging one channel against the others for maximum impact. As an example, a hotel in downtown San Diego needed a rebranding after a bankruptcy, deteriorating service and soured relationships with the community. The new owner, Kimpton Hotels, was committed to long-term success and changing perceptions as soon as possible for the newly named Hotel Palomar. This led to repositioning the renamed property as a hot boutique property in the heart of the emerging cultural district in downtown San Diego, with an ultra-community friendly staff and spirit.

The steps to creating the tapestry: develop positive ties with the civic, political, business and arts communities (opera, youth symphony, museums, local artists), celebrate the arts with regular events (commission original art for the hotel, have street-side opera performances and create arts-oriented packages for guests), and donate to local causes (nights at the hotel, dinners in the restaurants, and spa treatments).

The hotel team delivered on the promise. The media began referring to the hotel as a boutique gem in the heart of the emerging cultural district.  Stories about their local commitments and activities multiplied. Positive reviews on the travel websites soared and occupancy grew.

For complex technologies and new products, you can also strive to connect with the target audiences with emotion and power, not just data.

In preparing to introduce a new portable oxygen concentrator that would replace oxygen bottles for people with pulmonary disorders, agency research found what the new device could mean to many older users: the freedom to enjoy a more normal active lifestyle without being tied to an oxygen bottle.

Rather than use industry jargon in positioning the device. People stories would demonstrate the new freedom and benefits better than any data sheet.  The media covered patients taking tours and vacations they never before would have enjoyed before, such as an adventure to see spring colors in the Colorado Rockies with a device the size of a child’s backpack. Print and broadcast stories added color, with additional video testimonials on YouTube and on blogs and other online forums. Bottom line: the device went from zero sales to market leader in 18 months.

Lacking technology or other technical advantages? Proprietary processes and other magic ingredients can help break through

In the cluttered mortgage banking space, a growing regional lender was competing against giant banks. To differentiate, the company wanted to emphasize its customer-friendly personality. The result: creating the Home Guru, dedicated to the finest in customer and community service. The Home Guru would blog helpful weekly tips (home repair, selecting a school district, staging a home for sale, and best websites for homebuyers, among others). Daily Tweets and Facebook postings would provide helpful links (the company’s blog site, government resources and loan calculators). Local stories on community relations activities and local personalities built outside validation and awareness. Regional and national stories covered company growth. Awards programs highlighted many attributes: best places to work, fastest growing, CEOs and CFOs who make a difference, rising stars under ages 30 and 40).

Every square in the PR Rubik’s Cube and 3-D chessboard filled with color about the friendly customer service culture of the company and its commitment to strong community relations. The result: building a brand image for one of the fastest-growing mortgage companies in the country.

5. Analyze – How is the plan working? What needs to change? How to keep improving? Get critical and analytical.

6. Repeat – Back to the research, then march through the other steps to find new stories to keep reinforcing the core values and quality of the brand and watch your image momentum soar!

(Note: a condensed version of this appeared earlier in PRSA Tactics)

Essential Writing Books for Every PR Pro

Thursday, February 27th, 2014
Writing Wonders

Writing Wonders

Posted by Tom Gable

Gable PR has been working with a rapidly growing mortgage broker company on building its national image and reputation. The program components include media relations, community relations, awards programs, social media, video and other tools, tactics and channels to reach their different audiences with good news about the company, its people and quality, which is in abundance.

The company differentiates itself based on its entrepreneurial culture, quality people and commitment to unparalleled customer service. Its leaders urge everyone in the organization to communicate its values well and deliver on all promises, to build credibility and trust – and loyal customers that keep coming back.

The leadership team has taken the quality communications theme even deeper by creating a continuous internal education program to improve writing at all levels. They started by giving several hundred team members copies of The Associated Press Stylebook and Stephen King on Writing. They provided classes and guidelines on blogging and social media. The next stage: establishing an ongoing series of tips on how to improve writing skills at every level.

Gable PR, with former journalists aboard and team members who teach at the university level and write and lecture for national audiences, was asked to create the series. As with any program, we started with research to find compelling ideas from outside experts to share with the company’s internal audiences.

We started with some old friends, such as Strunk and White (Elements of Style), then searched more broadly. We are still reading and looking to quote more sources, which is great fun. We also get smacked in the frontal lobe on occasion when we find an obvious shortcoming in our own work. The quest goes on and we have a growing bibliography shown below. Out of all this, we did find four seemingly universal truths to good writing:

1. Use short sentences and one idea per sentence.

2. Avoid jargon, acronyms, and clichés.

3. Use active verbs and the active voice; not the passive voice. Choose positive language versus negative.

4. Use definite, specific, concrete language.

That’s a start. Now, for your ongoing reading pleasures, some of our favorite resources:

  • “25 editing tips for your writer’s toolbox,” Leah McClellan. Ragan.com, July 5, 2013.
  • Business Communication: Building Critical Skills, Kitty Locker. McGraw-Hill, 2010.
  • Eats, Shoots and Leaves – The Zero Tolerance Approach to Punctuation, Lynne Truss. Gotham Books, 2003.
  • Fresh Passion: Get A Brand Or Die A Generic, Michael D. Brown. Greenleaf Book Group Press, 2013.
  • How to Write Short, Word Craft for Fast Times, Roy Peter Clark. Little Brown and Co., 2013.
  • It Was the Best of Sentences, It Was the Worst of Sentences, June Casagrande. Ten Speed Press (Crown Publishing), New York, 2003.
  • On Writing Well, William Zinsser. HarperCollins Publishers, 1990.
  • Stein on Writing, Sol Stein. St. Martin’s Griffin, 1995.
  • The Associated Press Stylebook, Perseus Publishing, 2013.
  • The Book on Writing: The Ultimate Guide to Writing Well, Paula LaRocque. Grey and Guvner Press, 2003.
  • The Careful Writer, Theodore M. Bernstein. Free Press, 2005
  • The Classic Guide to Better Writing, Rudolf Flesch and A.H. Lass. HarperCollins Publishers, 1996.
  • The Elements of Business Writing, Gary Blake and Robert W. Bly. Macmillan Publishing Company, 1991.
  • The Elements of Style, William Strunk Jr. and E.B. White. Allyn and Bacon, 2000 (earlier editions, 1959 and 1972 by McMillan Publishing Co.).
  • Weinberg on Writing: The Fieldstone Method, Gerald M. Weinberg. Dorset House, 2005.
  • Writing Tools, Roy Peter Clark. Little, Brown and Company, 2006.

Creating Great Content: Five PR Research Tips for Starting Right

Friday, January 10th, 2014
Digging Wide, Deep

Digging Wide, Deep

Posted by Paige Nordeen

One of the daily challenges and adventures for PR professionals is helping our clients break out of the clutter of competing messages. What are the anecdotes, case histories, cultural attributes and other credentials to help bring their stories to life? How do we create great content to show what may be different or compelling about each on a continuous basis?

We interact with media specialists with expertise in many areas, making it our duty to be prepared to speak and write intelligently on a wide range of topics. From representing a biotechnology company to promoting an up-and-coming chocolatier, PR pros are responsible for translating their client’s desired message to connect with different audiences, often in a short time frame. How does one effectively conquer this communications challenge? Research, research, research!

The process can be daunting. But if you approach it with a plan and then just chunk away, you will soon find yourself amassing potentially great content to use in your work. Here are five tips for building your own database of information for creating brilliant client content.

Use all Media Outlets and Channels

In addition to your favorite search engines, check out every available online channel. Track the company’s Twitter feed to look for potential interesting anecdotes, insights and links to intriguing facts. Delve deeper into their voice, vision and personality by following the client’s Facebook page or Google+ account. Check LinkedIn for details on the leadership team that go beyond what is found in a standard executive biography. Use the same approaches to learn more about a specific journalist before making the big pitch. Listen to the online conversations. Get a feeling for tone.

Add Facts from Credible Sources, Remove Jargon

In the PR world, we translate company and industry jargon into more precise and interesting language to connect with outside audiences. This isn’t always an easy task; especially when working with clients in complex fields such as the life sciences, technology and law. Searching for terms with Answers.com is a quick way to find more information and links to other resources. Lexis/Nexis and industry websites can provide exquisite detail and precise definitions if needed. Wikipedia can be a useful starting point as well by looking for additional resources in the footnotes. Also, keep in mind that Wikipedia should be considered a tertiary source of information and not to be cited.

Slice and Dice, Chunk Away

Chopping up a huge research task into smaller, individual categories will help keep you organized, on track and not let those daunting research projects get the best of you. Try dividing the main assignment into little research buckets, such as people, products and points of differentiation.  Be journalistic and research who, what, when, where and why. Pursue a chunk or two at a time.

Keep plugging away at the task at hand. Look at each topic as a separate task and you’ll avoid an information overload.

Take 5

A small break here and there will keep you focused and your eyes and mind fresh while you work your way through your research. Keep a few pieces of candy in another room; step away for a moment and have a little dose of sugar. Watching calories? Take a short walk around the office or an outside break to stretch those legs and the mind. Read something different. Alternate between different projects to stimulate the mind in different ways.

Fact Check

Make sure that whatever you deliver to your client and the media is stellar and error-free. PR professionals need to be diligent, obsessive fact-checkers. Don’t rely on automated spell-checkers or just reading documents on a computer screen.  Scrutinize a printed copy, update and then share with a colleague.  Anyone can miss little things, if they have been with a document too long. Outside eyes (and brains!) can help ensure that you have turned your research into clear, fact-filled and compelling content to delight the client, the media and the ultimate target audience.

Happy researching and best of success telling those exciting new client stories!

Are your pitches newsworthy or snooze-worthy?

Thursday, January 9th, 2014

By Anna Crowe

Lost-interest

When I first moved into the public relations profession from marketing, one of my biggest challenges (opportunities) was thinking like a journalist. This notion resonated everywhere I turned – from PR blogs and the Twittersphere, to media and colleagues. Having no experience as a reporter (nor a journalism degree), I was now asked to identify what made my clients compelling (people, products, services, technology), write the story in journalistic style (huh?!) without hype and then pitch with all my might in hopes of securing coverage. I needed to quickly perfect my storytelling skills and be able to continuously identify the news over the snooze.

Back in one of my first jobs, in auditing, I did my share of ‘investigative’ work but the resulting working papers weren’t exactly stories and although some of my findings may have been compelling, I never had to sell the information to anyone for promotional purposes. I just documented with my #2 red pencil and moved along to another financial statement.

Then, having spent nearly a decade in a traditional marketing environment, my brain was accustomed to jumping on the latest product development, bonus feature or upgrade as if it were breaking news. Although I was used to selling the ‘value,’ I was also accustomed to selling the features of my clients’ products and brands. Another brand attribute meant more bullet points on a sell sheet, ammunition for sales reps and potential enhancement to an existing marketing campaign.

Journalists (and readers) don’t care much for bullet points unless those bullet points can relay the benefits of a product or service and demonstrate that something had occurred or changed. The attribute may not be a factor in a compelling story but the life-changing nature of that added benefit can mean the world to a reader if properly conveyed. I quickly learned that the capability to sniff out the news is both a creative talent and a procedural skill.

If 80 percent of writing is reporting (and generating media interest and resulting coverage), we need to continuously be asking ourselves – what does the product or service do that people would care about? Does it solve a common or important problem? Does it improve health, appearance, love life or save time and money? Does it help one’s career, a business or investment? Is it informative, poignant, humorous, sexy, provocative or inspiring? Of course this takes us back to that critical ‘so what?’ question, which editors aren’t afraid to ask when pitched with a potential story.

Facts are essential – we can’t overhype or oversell the story. But unless we’re dealing with breaking news, facts are not always enough. What’s the story and is that story interesting, compelling and of interest to anyone other than the client, or snooze-worthy? Working hard to tell a good story will be much more likely to generate coverage. The snooze-worthy, superficial approach will likely go directly into the reporter’s trash folder, among all other underwhelming, inferior and misspelled or overcapitalized pitches. That’s my story, anyway.

 

See Anna’s post on Ragan’s PR Daily

 

PR Professionals: the new chief relationship and reputation officers

Sunday, June 30th, 2013
Masters of Listening

Masters of Listening

Posted by Tom Gable

According to Dr. Glen M. Broom, author of the definitive university textbook on strategic public relations, the role of the PR professional has evolved radically in the past two decades from being focused on communications to that of the more strategic role of chief relationship officer (CRO).

This evolution into trusted counselor to the most senior executives and managers was chronicled by Dr. Glen M. Broom, retired head of the public relations school at San Diego State University, during a recent presentation to the San Diego and Imperial County chapter of the Public Relations Society of America (PRSA). He said the role of PR has gone through three stages:

  • In the old journalism model, it used to be: ‘How do we say it?’
  • As PR evolved into a more strategic role, it became: ‘What do we say?’
  • Now, as PR works directly with CEOs and senior management: ‘What do we do?’

Broom, co-author and author of the last five editions of Effective Public Relations, the comprehensive, case-rich textbook used in public relations classrooms worldwide, said PR combines the conceptual, creative, communications and critical thinking skills that can help change perceptions and behaviors for the long term.

As covered here many times, PR professionals should become chief reputation officers (CRO-2), providing strategic counsel to build reputation and image with all audiences for the long term as a part of organizational strategy. Click here for a piece from PRSA Strategist on the topic. The key elements:

  • What do you stand for? What are your core values? Can you walk the talk over time?

Only PR is capable of advising individuals and organizations of all sizes on doing this because of its role in building and maintaining relationships for the long term. Its professionals have become the masters of all the relationship-based communications channels and tools. PR professionals routinely manage complex programs using a mix of media relations, community relations, social media channels, trade relations and ensuring that organizations maintain a sensitivity to all of its constituencies and their communications needs.

Broom said that in the current era PR is being approached as a strategic component of organizational growth and not part of the traditional marketing functions. PR is driving the creation of content for all relationship-oriented channels. The same key values-based, non-marketing themes and core values can be adapted into paid channels, such as advertising, marketing and sales.

Broom advised that as chief relationship officer, each PR professional should be looking at the big picture, keeping public and client interest in mind at all times and using a wide-angle lens to view all audiences, not just the customer. We learn in marketing that customer is No. 1 but it’s not just the customer.

“Relationships are key,” Broom said. “Build and maintain relationships with all audiences to help organizations achieve their goals.”

 

Crisis PR: Fundamental Change First, then Pro-Active Reputation Management

Thursday, May 23rd, 2013
New Road Ahead?

New Road Ahead?

Posted by Tom Gable

NBC reported that the White House is facing a major PR crisis related to the IRS and other recent issues that have rocketed to the top of news coverage globally. As noted by many PR gurus over the years, this isn’t a PR problem. It is a management problem and deals with the fundamental values of any organization, its operating culture and ability to commit to change, then achieve it.

In crisis PR, the correct approach starts with introspection, critical analysis and long-range thinking. In the short term, recognize the problem, apologize if necessary, pledge to make changes to right the current wrong and prevent its occurring in the future, set a vision for where the changes will go, and then deliver on the promises.

We’ve covered many transgressions in the past two years that provide good lessons for any organization, individual or institution dealing with a management crisis. As referenced in an earlier blog on crisis PR, the concept is simple.

As management guru Peter Drucker noted decades ago: “Management is doing things right; leadership is doing the right things.”

The lessons come from TEPCO and the Fukushima Daiichi Plant in Japan, BP oil disaster in the Gulf of Mexico, Penn State and its molestation scandal, a surge in Toyota recalls, HP management and market turmoil and Tiger Woods, among others, with the classic case being Tylenol. Here are links to the previous posts, which carry a common theme based on the Drucker teachings and sage advice from crisis PR luminaries all over the globe that real values, mission, organizational culture drive crisis PR. Get it right internally, then tell the world.

PRSA Silver Anvil Competition – Ideas for Improving Your Next PR Plan, Program

Wednesday, April 3rd, 2013
PRSA Silver Anvil

PRSA Silver Anvil

Posted by Tom Gable

The judges in the 2013 Silver Anvil competition were faced with a plethora of programs built on using the latest and hottest tool or distribution channel available. Beyond the fluff, we often found a spectacular lack of substance. This leads to sharing a compelling truth that runs through the heart of every winning Silver Anvil entry and may benefit all PR professionals: good research provides the foundation for smart strategic planning, brilliant creative and precise execution toward achieving measurable objectives that matter.

The PR tool kit has expanded considerably over the past two decades of my judging Silver Anvil entries (done in years when Gable PR didn’t enter). But are we using the tools in an integrated and strategic fashion? Will the results drive anything meaningful? Are we just having fun playing with things that don’t really drive sales, help achieve marketing goals or turn around an image?

The annual competition can feel like the classic movie, Groundhog Day. The same fuzzy-edged little critters keep popping up each year and in every category (usually chirping about media hits). In reviewing results with other veteran judges from the Counselors Academy and College of Fellows after this year’s recent session, I found a universal impression that some of the entrants hadn’t read the rules or bothered to check out past winners on the PRSA website. The latter exercise would have saved several hundred of the 847 entrants from wasting their entry fees.

The judging criteria are straightforward: 10 points maximum in each category of research, planning, implementation and evaluation, or 40 points total. Sadly, we had many entries that didn’t hit double digits.

I delved deeper in last year’s Silver Anvil coverage. This year, I asked some fellow judges for insights they felt were worth sharing.  Here are the highlights:

Top Five Winning Program Essentials

  1. Solid research to establish a baseline for measurement and evaluation (this can be both secondary and primary; polling; online surveys; crunching one year of social media data to find trends that could lead to a new position for a client; use of psychographics, demographics and other findings that would help in the positioning and planning).
  2. Setting measurable objectives (e.g. turning around image from 3-to-1 against the company to 2-to-1 favorable within one year; successfully introduce the new family of mobile applications, build market awareness to X percent within six months, generate reviews in the top ten media, grow subscribers by Y percent within one year, introduce one cause marketing program that adds another Z subscribers in one year and generates $X for the cause).
  3. Implementing strategically through all channels that can help drive a result (print, broadcast, social media, local events, direct mail, contests, guerrilla marketing, promotions, conference programs, and cause marketing).
  4. For evaluation, the best programs set measurable objectives in many categories. As noted last year, the top programs included achievements in: meetings and special events held, increased attendance, better product reviews, increased distribution, doubling social media likes and followers, winning design awards, expanding promotional program results by a certain percentage, improving share of voice, launching a cause marketing program that raised X dollars, doubling the number of analysts following the company, increasing stock volume, improving internal communications globally as measured by continuous progress in online surveys among all employees on impressions of quality, using social media to drive more hits and qualified leads to the company website, reducing calls to the 800 number in favor of website conversations and increasing sales and market share.
  5. Always keep the results-oriented continuum in mind: great research drives new creativity and smart planning; the detailed planning across all channels helps set measurable objectives and guides precise implementation; and evaluation ties back into all your brilliant work in research and planning.

Ten Biggest Shortcomings

  1. Poor or missing research (e.g. one entry noted that they conducted research by interviewing the client contacts; another cited research in the executive summary about consumer motivations but didn’t include anything in the Research section for validation; some didn’t have a Research section)
  2. Not setting measurable objectives
  3. Setting objectives based solely on amount of media coverage
  4. Setting vague objectives, such as building brand image, but with no means of measurement (the winners documented how they conducted research on baseline consumer awareness, and then built their programs to drive awareness, which was measured at the end, along with metrics)
  5. Developing one-dimensional plans, such as just having a social media strategy
  6. Not outlining the rationale behind strategies and plans (e.g. one judge called this “doing a lot of stuff because the tools were exciting”)
  7. Relying on huge budgets and spectacular events to carry the day (fellow judges shared background on several entries where the scope of the program was impressive but the results weren’t)
  8. Not having a precise plan for implementation
  9. Providing numbers on media hits, Twitter followers and other metrics but without tying them back into the research and planning
  10. And the number one shortcoming: not turning in an entry that covered each of the four areas being judged: research, planning, implementation and evaluation

Beyond the transgressions, there was agreement that the PR profession is continuing to raise the overall quality of all programs. We are being given more opportunities to conceive, create and implement complex and strategic programs that are out of the purview of most marketing, advertising and other consulting companies. We are becoming more trusted advisors in the C-suite and included in company-wide long-range strategic planning. But the bar needs to be raised another notch. These ideas may help.