Archive for the ‘The Light Side’ Category

Weighing In on the Taco Bell Drive Thru Diet – A Belly Laugh or Two

Thursday, January 14th, 2010

Worked for me!

Posted by Krista Rogers

Among the top New Year’s resolutions are pledges about weight loss and exercise, so it is no surprise that when January rolls around we are besieged with gym and health-food advertisements. Ironically, as awareness of unhealthy transfats and the American obesity pandemic grows along with our waistlines, the fast food restaurants that have been guilty of clogging our arteries for years are now tooting their healthy-choices horn louder than ever. This makes sense from a marketing standpoint. People want healthier options, so it’s smart to truthfully highlight the healthier menu items. What doesn’t make sense is when a popular fast food chain tries to convince a nation that their “Drive-Thru Diet” is a weight loss secret.

Taco Bell, a quasi-Mexican fast food restaurant, isn’t just pitching its healthier options. It has gone pro-active and launched a misleading campaign with New Year’s “Frescolutions,” and seven menu items claiming to have nine grams of fat or less. Chewing on the campaign disclaimers will probably burn more calories than the 500 calories it claims you will save. How authentic is the diet and, beyond the bun, its Mexican cuisine?

The fine print includes:

“DRIVE-THRU-DIET® IS NOT A WEIGHT-LOSS PROGRAM… TACO BELL’S FRESCO MENU CAN HELP WITH CALORIE REDUCTIONS OF 20 TO 100 PER ITEM COMPARED TO CORRESPONDING PRODUCTS ON OUR REGULAR MENU…. FRESCO MENU ITEMS ARE NOT A LOW CALORIE FOOD.”

This comes at time when a new study published in the Journal of the American Dietetic Association, states that prepared foods may contain an average of 8 percent more calories than are printed on package labels and restaurant meals may contain a whopping 18 percent more.

Bottom line (a big bottom line): the Drive-Thru Diet is increasing belly laughs rather than reducing waistlines.

Additionally, the Mexican fast food chain has a commercial starring Christine Dougherty, who says she lost 54 pounds on the diet. Christine’s story, however, is unclear on the details. Christine says that she reduced her total daily calorie intake by 500 calories to 1,250 calories by choosing Fresco items and “making other sensible choices” (sharing Fresco items with companions?).

The restaurant’s creative and long-standing slogan “Think Outside the Bun,” is clever and relevant, however the diet program seems to lose sight of its target audience, those in search of filling ground beef tacos and burritos from the “late night menu” and “4th meal” categories.

Lessons learned? Fast food restaurants will never be considered a healthy diet option or a great stop along the road to weight loss. Taco Bell may be joining other fast food chains in offering healthy choices to offset criticism and possible government regulation. That can be done, but without the hype. Be authentic, clearly present the facts and be creative with your key messages, themes and keep your core values in mind in all that you do. If you stray too far, instead of getting people to “Think Outside the Bun,” you may convince them to go elsewhere. As the saying goes, here today, gone tamale.

Banished Word List for 2010 – Just a Start!

Monday, January 4th, 2010

Jabberwocky landing

Jabberwocky landing

Posted by Tom Gable

Lake Superior State University recently released its annual Banished Words List. First started in 1975, the list is culled from tens of thousands of nominations and includes the best of the worst from marketing, media, education, technology, politics and more.

Interested in contributing? Check their alphabetical complete list first. For the 2010 list, including comments from various sources, read on:

SHOVEL-READY — A cadaver? Potted plant? Suggestion: a project ready to implement.

TRANSPARENT/TRANSPARENCY — Cynics say it means politically invisible.

CZAR — A media term for those given major powers and authority, ala missile, inflation, bird flu, car, etc. LSSU noted that George W. Bush appointed 47 people to 35 czar jobs; Pres. Obama, eight appointments to 38 positions. One wag noted presidents hand out czar positions like party favors. Suggestion: leader, director, manager, CEO, etc.

TWEET — And all its offspring: twitterature, tweetaholic, twittersphere, tweeps, twiteracy, etc.

APP — Annoying abbreviation. Reader suggestion: call them programs once again.

SEXTING – Overhyped. Do the media and talk show hosts encourage the behavior?

FRIEND AS A VERB — The Oxford English Dictionary actually selected unfriend as their top new word of the year, given the growth of friending and related terms on social media sites. LSSU entrant suggestion: befriend. And defriend?

TEACHABLE MOMENT — Is it a time when a mentor has the opportunity to provide a valuable lesson to an individual, class, network or broader constituency? Or, on the down side, getting hit in the face for a rude comment at a bar is a teachable moment, as are political failures, economic policies gone awry, having your sexting messages discovered by your wife, flunking out of college, etc. Suggestions: learning opportunity or lessons.

IN THESE ECONOMIC TIMES — Used as a verbal tic or introductory clause, stating the obvious in political speeches or creating excuses for companies that fell short of their earnings forecasts, stopped selling homes, filed for bankruptcy, laid off staff, etc. Suggestion: stop using it.

STIMULUS – Recreational drugs? CPR? Suggestion: use clear nouns, such as loans and grants.

TOXIC ASSETS — Anthrax? A dirty nuclear weapon? Suggestions from the crowd: bad mortgage portfolios, bad debts, bad loan packages, loan default portfolio.

TOO BIG TO FAIL — Totally wrong if you believe in market forces. Failure is a natural correction. If it hasn’t been run right, a company or institution doesn’t deserve to continue with government subsidies ad infinitum. Let the competitors take up the slack, which they will quite rapidly.

BROMANCE – Sounds like a term created by metrosexuals. Suggestion: how about friends?

CHILLAXIN‘ — (Picture a Gen-Y metrosexual relaxing with his martini on an art deco chair at a gallery opening. Then hit “Delete All.”

OBAMA-prefix or roots? — The name Obama has a nice meter to it and lazy journalists, commentators and critics can easily attached to other constructs: Obamanomics, Obamacare, Obamaland, Obamanation, etc. Instead, come up with clear descriptions and definitions. As the LSSU word czars noted: “We say Obamanough already.”)

Next: additional words to avoid for 2010 and beyond!

United Broke My Guitar — Video Goes Viral, Drives PR Response (and Album Sales?)

Wednesday, July 15th, 2009
YouTube Screen Shot

YouTube Screen Shot

 Posted by Krista Rogers

 “Viral marketing” is often mislabeled as a strategy or a technique, with the assumption that you can force something to become popular. When something goes viral, it is organic and gains popularity through word of mouth, the click of the forward button or a simple retweet.

A perfect example of is the recent YouTube video of a budding country star scorned by an airline. David Carroll, lead singer with Canadian band Sons of Maxwell, has called out United Airlines with a music video, “United Broke My Guitar.”

On March 31, 2008 at Chicago O’Hare airport, Maxwell watched helplessly from inside the plane as his $3,500 Taylor guitar was thrown around by United Airlines baggage handlers. His attempts to be compensated by United were met with a lack of concern, denial of responsibility and resistance. After a few months and countless attempts to negotiate a fair compensation, Carroll decided to take matter into his own hands. He wrote a song about the disaster and collaborated with Curve Productions to launch the first of three music videos designed to hit United hard for both its baggage handling and failure to provide reparation.

His first video – a lively country song called “United Breaks Guitars” – was produced for $150, posted to YouTube on July 6 and went viral with incredible velocity. When I first viewed it on Wednesday, July 8, it had received 300,000 views in two days. By Friday, the number soared to over 1.5 million views. As of July 15, it has had over 3 million views. The video featured Carroll singing a catchy country tune about the disaster while faux baggage handlers threw guitar cases and baggage in the background. A series of United customer service people then popped into the video to reject his claim. The video was soon covered by CNN, LA Times, Chicago Tribune, San Diego Union-Tribune and many more.

The coverage finally drove a favorable response from United Airlines, which couldn’t ignore people all over the world humming “United Breaks Guitars,” laughing at the airline and recalling their own horror stories online.

“This has struck a chord with us, and we’ve contacted him directly to make it right,” said Robin Urbanski, a spokeswoman for United, trying a musical one-liner to possibly lighten the response. She said that she “loved the video.” The airline also called Carroll to apologize and ask if the carrier could use the video internally as a training tool and to help change its culture.

The exposure also helped generate attention for Taylor Guitars, which was sending Carroll free replacements. David Hosler, Taylor Guitar’s vice president of customer service and repair, told the media that they had done national marketing campaigns before, but the viral video exposure “is way over the top. It’s unique.” Bob Taylor, guitar company president, is building on the buzz. He posted his own video on YouTube with tips on how musicians can keep guitars safe while traveling. As of this morning the video has already received 35,713 views.

Carroll’s story shows that with creativity, compelling content and a sense of humor, an individual can use the growing power of on-line video and the immediacy of the Internet to right a wrong, with perhaps an even more important outcome for Carroll: generating interest in his music and Sons of Maxwell band.

Got ROI? Or how much for 5,000 bags of dead bugs?

Monday, June 29th, 2009

sadgrashopperjurvetsonPosted by Erin Koch

A few weeks ago, we received an unusual package here at Gable PR World Headquarters: a sealed plastic package filled with chocolate covered grasshoppers. Of the many things we receive in the mail and via delivery each week, this really jumped out. The payoff?

This past week, The Wall Street Journal venture capital blog explained the (highly successful) stunt: a company called GotVMail was rebranding itself as Grasshopper Inc., and trying to reach entrepreneurs (many of whom were recently out of work) with their call-forwarding and phone answering services. The packaging that came along with the chocolate covered locusts included a link to a Web site and a video on YouTube.

But here’s what really made our antennae stand on end: as reported by the WSJ blog, the cost of the bags of bugs (mailed to 5,000 influencers) was $67,353! The return on the investment: 150,000 views of the video, nearly 1,000,000 people reached via Twitter, and even requests to show the video at conferences. More importantly, the phones and in-boxes at Grasshopper Inc. are buzzing (or humming as the case may be).

This is an excellent example of the exponential power of a creative idea, leveraged with good PR (Gable PR had fun in leveraging ideas for two very different clients — Proflowers and Digital Microwave; consumer or B2B, creativity works). $67,000 spent on advertising would have amounted to little more than a shrug. Yet the same amount invested in a creative PR idea yielded fantastic results and media and blog coverage that spread across the land … like a plague of locusts.

Photo by Jurvetson

Hired Thumbs: Companies, Stars, Governments Looking for Social Media Mavens

Monday, June 8th, 2009

Looking for Work

Looking for Work

Posted by Tom Gable

In March, we covered an emerging PR position: the ghost tweeter. Now, it seems the trend is toward creating public social media positions where the job description includes blogging, tweeting (or twittering as the case may be), posting to YouTube and other online activities. Not only are the jobs available, but clever marketing people are using those very tools to generate buzz and more resumes than they would have had otherwise.

The most recent example is Murphy-Goode Winery in Sonoma County offering $10,000 a month to a person to generate buzz through social media for six months. Tina Susman covered it in The Los Angeles Times. The winery set up a site for applications and held auditions in New York. More than 900 have posted to the site and if you have several hours to burn, the postings range from creative to outrageous (applications close on June 19).

The winery got the idea from Queensland, Australia, which invited people to submit videos for “The Best Job in the World” — spending six months as caretaker of a palm-fringed island in the Great Barrier Reef area, surrounded by azure sea, and using blogs, video updates, photo diaries and other online media to promote tourism. Susman reported that more than 34,000 people applied for the roughly $120,000 job.

Lessons learned: getting creative in the use of social media and video for something as mundane as advertising for new hires can have significant impact. Is YouTube the new Craigslist?

Leveraging Twitter: Authentic Voices Lead to PR Success Story

Wednesday, June 3rd, 2009

PRSA Silver Anvil

PRSA Silver Anvil

Posted by Erin Koch

Ever heard of Anvil? You will soon. (Actually you just did.) The Canadian metal band, active since 1978, is on the verge of a major breakthrough with the release of a documentary on their history: Anvil! The Story of Anvil.

How did a band that toiled in relative obscurity for over thirty years suddenly rocket into the public consciousness? The answer is Twitter or, more precisely, the authenticity of Twitter. As reported last week in this delightful story on American Public Media’s Marketplace, the release of the film has been promoted heavily by celebrities with significant numbers of followers on Twitter. VH-1 provided DVD copies of the film to its stars: John Mayer, Joel and Benji Madden (from Good Charlotte), and others. The celebs watched the DVD, enjoyed it, and tweeted about it to their thousands of Twitter followers who are themselves talking up the film and going to theaters to see it.

Why did this work? And what are the lessons for PR agencies’ use of Twitter and other social media? The key was the authenticity of those promoting the film. VH-1 did not request that its stars provide positive reviews and did not provide monetary compensation. They simply provided the product, and let the reviews speak for themselves.

This is precisely the appeal of sites such as Twitter and Facebook: personal thoughts, impressions, and recommendations direct from people that the target audiences know, trust, or just admire.

Agencies that make use of these social media as conduits for authentic voices will be successful. (And their programs are likely to receive awards, such as the Silver Anvil – the industry’s highest honor, photo above.)

Remedial Media Training on Tap for Joe Biden, Robert Gibbs After Flu Flub

Friday, May 1st, 2009

obamabidenflu

Posted by Tom Gable

As covered in The Christian Science Monitor and elsewhere, Vice President Joe Biden “strayed way off message” on how to deal with the swine flu crisis during an appearance on The Today Show. He advised people not to go anywhere in confined spaces – airplanes and subways specifically.

The White House press office issued a news release in trying to clarify the remarks: “On the Today Show this morning the Vice President was asked what he would tell a family member who was considering air travel to Mexico this week. The advice he is giving family members is the same advice the Administration is giving to all Americans: that they should avoid unnecessary air travel to and from Mexico.”

However, Mexico was never mentioned in the TV appearance. This led to a great exchange in a Q&A session with Robert Gibbs, White House press secretary, who tried to keep the Mexico spin going. A savvy reporter read directly from what Biden had said.

“I understand what he said, and I’m telling you what he meant to say,” Gibbs said.

This will help him land in the next edition of “The stupidest Things Every Said by Politicians.”

One of my favorites from that book: “It’s not easy getting up there and saying nothing. It takes a lot of preparation.” – White House spokesman Barry Toiv during the Clinton Administration.

To that, let’s add a few from Dan Quayle so we have something from both sides of the aisle:

• “What a waste it is to lose one’s mind. Or not to have a mind is being very wasteful. How true that is.”
• “I love California. I practically grew up in Phoenix.”
• “I was recently on a tour of Latin America, and the only regret I have is
that I didn’t study my Latin harder in school so I could converse with those
people.”
• “I believe we are on an irreversible trend toward more freedom and democracy. But that could change.”

Media and presentation training are a must for anyone in advance of a media interview or presentation where there could be Q&A. Think about the future headline or sound bite and prepare the three or four key points you want to make to get to that headline. Have supportive evidence lined up for each of the key points as well.

This approach creates a structure for organizing thoughts and keeping on message. With good copy and research in hand, average intelligence, tough rehearsal with skilled inquisitors, setting aside ego, listening to the trainers and committing to getting better, just about anyone can nail an interview. Thankfully for ongoing entertainment value, a steady parade of politicians, CEOs with egos as big as Mount Whitney, spokesmen for special interest groups and assorted gadflies seem to avoid training, don’t take it seriously or flunk it. Biden and Gibbs made great things happen in the first 100 days. Here’s hoping the trend continues.

Chumby: Cuddly or Awkward? A Targeting Success Story

Thursday, April 23rd, 2009
A Pride of Chumbies

A Pride of Chumbies

Posted by Erin Koch

Xconomy, one of our favorite online news sources, has a story this week on the Chumby – a cuddly/awkward touch-screen digital device that can be customized to do what the user wants.What caught our eye was Chumby co-founder Duane Maxwell’s comments about the Chumby marketing campaign (from the Xconomy article) – specifically the fact that the company intentionally made the device controversial:
Sure enough, the Internet is full of passionate debate over the Chumby-between ardent fans and strident critics.

But the controversy over the Chumby is exactly what its developers wanted. Maxwell says they never spent a dime on marketing. “This is another net phenomenon. We didn’t have the budget for Apple-style mass marketing, but it turns out that word of mouth-particularly among hackers and technically sophisticated people-carries a lot more weight than advertising. So we made an effort to target them.”

Word-of-mouth marketing – particularly when it is fueled by effective messages targeted at the right audience – has always been one of the most effective catalysts to action (in Chumby’s case, the target audience was the technically sophisticated and the desired action was both debate about and purchase of the product). And they did a great job as covered by the Washington Post, The Street, New York Times, among others.

But how do you get from a clear goal to a desired result? At Gable PR, we always recommend audience research as a first step to any PR effort. Who are your target audiences? Which messages will move them to act? And what are the best channels and methods for getting those compelling messages into the hearts and, minds and frontal lobes of your targets?

For those who want instant results, headlines, and customers/investors/partners, we remind them that even if you know where you want to go, it could be a longer and more complex trip than initially imagined. And you’re more likely to get there if you have a well-planned roadmap before you back the car out of the driveway.

Photo by Andrea Kizsa

New Wisconsin Slogan? Deja Vu All Over Again

Wednesday, April 15th, 2009

bacardislogan1

Rebranding Wisconsin 

Creativity can be the shining light that helps clients get noticed and stand out from the crowd. But lack of creativity can garner attention as well, though not the type of attention you might want. As widely reported recently, the State of Wisconsin unveiled its new slogan, aimed at attracting tourists to the region: Live Like You Mean It. Only problem is, the slogan has already been used. By authors, motivational speakers, and even Bacardi!

More importantly, the slogan doesn’t seem connected with the “Wisconsin” brand. Authentic PR means going beyond fluff and spin to develop key messages, including marketing slogans, with the facts and figures to back them up.

Admittedly a slogan does not a marketing campaign make. But a clichéd slogan with little connection to the core brand (the characteristics and principles that make up a company — or a state) can unmake a marketing campaign before it even gets started. What does Wisconsin stand for? Maybe we will learn the next time around.

(Popular bumper sticker, perhaps originally proposed by David Letterman: Eat Cheese or Die.)

Posted by Erin Koch

Tournament of the Bad: Good Idea for Relevant Clutter-Busting

Monday, April 6th, 2009
Getting ready to dunk (photo by Hamed Saber)

Getting ready to dunk (photo by Hamed Saber)

In the information age, one of the biggest challenges for PR professionals is finding a way to cut through the clutter and make our clients’ voices heard. With multiple sources for information (from blogs to twitter to good old fashioned newspapers), creativity is often the best way to get noticed (and get results).And speaking of creativity, March Madness  is here, and with the annual basketball tournament come multiple competing “brackets of 64″. People put together brackets for favorite movie, brackets for hottest celebrity, and many others. But the most creative and unusual one we’ve seen so far comes from The Score, a radio station in Chicago, dubbed “The Tournament of the Bad“, which allows listeners to vote on their least favorite thing:

  • The Octomom vs. Dr. Phil?
  • People Who Brag About Buying Foreclosed Homes vs. Lance Armstrong’s Comeback?
  • People Who Use Bluetooth When Not Driving vs. Traffic Court

Fans in Chicago now have a voice – and a chance to vote. And 670AM The Score has our (and your) attention.

Posted by Erin Koch