Archive for December, 2010

Shopping List for Inspiring Books on PR Creativity, Management and Innovation

Friday, December 17th, 2010

New Morning

Posted by Tom Gable

The SmartBlog on Workforce wrote that some of the most interesting conversations between business leaders tend to start with the question “what are you reading?” It created a forum that asked everyone to contribute ideas on “books that keep your forward-thinking wheels turning.”

It asked: What have you read that has made you a better leader?

The responses included classics from the field of management, war, leadership and even a few pieces of fiction. For PR, I went back through books we’ve found most helpful over the past 35 years in managing our own business and also better understanding the thinking and needs of the entrepreneurs we work with in different industries (biotech, high-tech, medical technology, renewable energy, wireless, etc.). Despite the wide variety of educational disciplines required to succeed in these different industries, several common traits emerged:

  • The creative mind is always exploring beyond the boundaries of his or her areas of expertise and comfort
  • There are no new ideas, just combinations of other ideas that can magically transform something as yet undefined and vague into a brilliant concept for the future
  • Be prepared to fail (Thomas Edison said “I have not failed. I’ve just found 10,000 ways that won’t work.”)
  • The best companies – from start ups to Fortune 100 – have both cultures that encourage creativity and established systems to keep all the elements moving forward toward measurable, desirable results
  • Good systems and leadership can turn C players into B players and B players into A players

As Michael Gerber wrote in E-Myth Revisited, the systems run the business and the people run the systems. The way we implement using the systems provides a clear means of differentiating. Gerber notes that your business model can provide consistent value to your clients, employees, the community and all others you touch — beyond what they expect. So create the system where average people can achieve extraordinary results.

From that preamble, here is a shopping list of books to get your creative mind exploring new and possibly unfamiliar territories or revisiting classic concepts. The combination should stir brilliant new thoughts and perhaps a bigger vision for 2011, with new tools to make the vision a reality.

  • The E-Myth Revisited, Michael E. Gerber (organization and systems for the entrepreneur, creativity and vision)
  • Borrowing Brilliance, the Six Steps to Business Innovation by Building on the Ideas of Others, David Kord Murray
  • The 500 Year Delta, Jim Taylor and Watts Wacker
  • Innovation – The Five Disciplines for Creating What Customers Want – Curtis R. Carlson and William W. Wilmot
  • The Diffusion of Innovations, Everett Rogers
  • The Innovators Solution, Clayton Christensen
  • Jamming – The Art and Discipline of Business Creativity, John Kao
  • High Output Management, Andrew S. Grove, 1983 classic on the team ethic and the theory of assumed responsibility
  • Organizing Genius, Warren Bennis
  • Built to Last, James Collins and Jerry Porras
  • Reputation, Charles Fombrun
  • Flawless Consulting, Peter Block
  • Keys to Success, Napoleon Hill

Happy reading!

It’s NOT a PR Problem. Think Real Values, Mission and Culture.

Monday, December 6th, 2010

Disaster Pending

Posted by Tom Gable

What do BP, Tiger Woods, the TSA, Toyota, Apple’s Antenna Angst and HP’s CEO scandal have in common?

Most are included in the inaugural “Top 10 PR Disasters of 2010” poll, conducted late November by Cantor Integrated Marketing Staffing in partnership with CommPRO (we added TSA because of its late surge in media attention). They reported sending an email survey to 25,000 professionals in PR, communications and related disciplines, generating 167 responses, a return of just 0.67 percent. But this anti-popularity poll is worth looking at for similarities. The ranking:

  1. BP Oil Spill Response
  2. Toyota’s Great Recall
  3. Tiger Woods’ Marital Mess
  4. Action for Children – Autism Ad Campaign Backlash
  5. Apple’s Antennagate
  6. HP’s CEO Scandal
  7. EasyJet Volcanic Ash Cloud Saga
  8. Nestle’s Palm Oil Crisis
  9. Johnson & Johnson’s ’10 Recall
  10. Al Gore’s Trysts

An interesting exercise, but I would argue that these go beyond having PR disasters. More importantly in each case those swept up in the tornadoes of negative media coverage for their transgressions had deviated from the strong core values and behaviors that made them successful in the first place. They violated consumer trust. As a result, each needs to solve deeper and more important cultural, organizational and other shortcomings before PR can start persuading many different target audiences to take a new look.

When a brand tumbles after a successful rise to stardom and success, there is a disconnect. Psychologists call it cognitive dissonance, where conflicting ideas battle for loyalty in your head (Toyota quality versus Toyota cost cutting to drive profits; the world’s greatest athlete versus the world’s worst philanderer; important need for ensuring air travel safety versus the brutish behavior and public theater the TSA pursues in subjecting everyone to delays and indignity rather than focusing attention on the most viable terrorist candidates).

The fix is to embrace image as a part of corporate strategy, then PR can work to regain reputation and trust.  As written about before, this requires consistent communications over time and delivering what scientists and engineers call proof of principle. What do you stand for? Can you consistently demonstrate evidence of these values? The value of reputation has been proven over time in studies by many brilliant authors in the world of reputation management (Charles Fombrun, Leslie Gaines-Ross, Al Ries, etc.). The fix requires not merely whipping up new communications plans in hopes of fluffing and puffing up deflated images. Once the deeper organizational flaws have been solved and a new visions established, PR can work to rebuild reputations for the long term from a solid foundations of facts and deeds – values-based PR at its best.