Archive for October, 2010

Problem-Solving and Creative PR from the Leopard Hunter

Friday, October 29th, 2010

Finding Rarities

Posted by Tom Gable

We just returned from an African adventure, including a week in three different isolated camps in Botswana where we armed ourselves with cameras and bounced and careened through rugged terrain in search of game. The morning drives would start at dawn and the afternoon drives hit the road when the weather started cooling around 4:30 (it got to 115 degrees one day). We extended the searching into cooler night drives where we tracked leopards and other carnivores using infrared lights.

What amazed us were the abilities of the guides to find rare animals after seemingly random searching on dirt and sand roads, trails through the bush and even off-roading through scrub brush or twisting back and forth among islands of green amidst barren plains to look for leopards and lions resting in the shade. We got as close as five yards to cheetahs, leopards and lions, including one lazy, impala-filled male who rolled into the shade of our stationary Range Rover to take a nap, unperturbed by the steady clicking of cameras.

During one excursion, we noted more distinctive trees on the horizon than in most drive areas and our guide seemed to be following a pattern. At the end of the day, when relaxing at camp over dinner, I probed into the secrets of this king of the leopard-hunters and found lessons we can all use in problem-solving and generating creative ideas for our clients.

Start with the big picture: thousands of acres of brush, jungle, open plains, swamps, watering holes and islands of green (the client industry). Then, define the goal: finding the one male leopard known to frequent the area (differentiating a disruptive new product).

The guide started with looking for environmental indicators: fresh tracks in the sand along the roads (competitive and trend data). Animals used the roads because it was easier and safer than venturing into the bush, where predators lay in wait. The guide used his own version of a Gable PR exercise we call “The Flip Side”: what’s there, turn it over and what’s not there.

He saw baboon and hyena tracks, which indicated that the leopard wouldn’t be in this area (tough competition). He noted the direction and took an alternate route, going perpendicular to the road, noting new tracks and then took a parallel road to the original (pursuing more data). He found more hyena tracks, so he narrowed the quest further and took a new angle (new market niche; new positioning). As he eliminated bad options, he soon found the breakthrough: fresh leopard tracks and no hyena or baboon tracks (the ah-hah moment in brainstorming).

With the search area narrowed further, he started looking for certain habitats known to be favored by leopards (favorites of the target). He eased the vehicle along the edges of the possible locations and looked for something that might stand out – differentiators such as different shapes and colors, or a leopard tail curving down from a tree branch. Leopards are well camouflaged but their shapes are different than brush and bush. He spotted a lump in the shade next to a green bush with ears sticking up then saw a sudden flash of red color as the leopard yawned. Success!

I liked the process: analysis, logic, narrowing the focus, creative thought, constant refining and patience. Our guides kept circling and trying new routes. The roads and trails – however primitive and rugged – provided some structure so they could proceed within a pattern. The approach offered freedom to explore but not randomly so it could be pursued strategically and repeated.

The same process works for PR professionals. Start with the big picture. Set a goal. Narrow down the search strategically. Eliminate the things that won’t work, for a variety of reasons. And bring in colleagues and strategic partners if needed for new ideas. Think like the leopard-hunter and you might just be rewarded with a rare and magnificent discovery in creative development and problem solving.

Strategic PR Plan in 30 Minutes or Less?

Saturday, October 16th, 2010

Influential Channels

Posted by Tom Gable

Well not quite. But to at least get everyone pointed in the same direction, we often use a little mind-mapping exercise with clients who are unfamiliar with the strategic requirements of a good program. It involves walking through a dozen questions with the client (or internal team) and posting the initial answers on a white board. Once the big ideas are covered, the teams can follow up with creative and strategic sessions to add depth to the program, then fine-tune the tactical details.

In the crude white board example shown here, the CEO of an enterprise software company wanted to use social media to reach its key targets: CFOs of large companies. There are probably a million or two CFOs on Twitter and Facebook, right?

To help this CEO (with an engineering Ph.D.) understand the essential elements of strategic PR planning, we went thorough a quick mind-mapping exercise. If you look at the map, social media is among the missing.

The same approach has worked for a consumer client with a product aimed at 18 to 24 year olds who thought the front page of The Wall Street Journal was his perfect target and for other clients who were a little off on their targeting (Oprah for a biotech compound; USA Today for a foreign engineering firm; etc.). We use this approach internally as well to get the creative juices flowing. You can try this at home.

  • Who are the ideal targets? Make a list.
  • What do you want them to do?
  • What are their motivations?
  • Where does each get his or her information — the most trusted sources?
  • How to influence the flow of information into those channels?
  • Get creative. Key messages – how to differentiate from the competition?
  • Unusual approaches?
  • Identify the tools and tactics to get it done (new product launches, trade show programs, media relations, seminars, direct mail, email, literature, speeches, a Guru Program, YouTube, guerrilla marketing, whatever).
  • How to integrate and leverage the tactics for maximum impact (e.g. how Apple and others leak hints about new products in the weeks leading up to the official introduction, provide reviewers with prototypes, etc.)?
  • Can you measure and monitor the results from each component of the program?
  • How often to review and adjust as needed?
  • What will success look like?

Good job! High-fives around the room. Now, get on with the real work of bringing this to life.

“I Like It on the What?” — Good PR fun, no payoff?

Tuesday, October 12th, 2010

Posted by Lauren Miller

This week the phrase “I like it on…” has dominated women’s Facebook statuses all over the U.S. and left many men in the dark, wondering “what the heck?” This provocative campaign was launched with the intention of raising breast cancer awareness during October, which is Breast Cancer Awareness month. Organizations around the U.S. that support this cause are getting very creative and some have wondered if they have lost sight of their objectives in driving education and, more importantly, fundraising.

As reported in The Washington Post and elsewhere, women are posting where they like to keep their purses when they come home, but they conveniently leave out the word “purse.”

While we must appreciate the creative techniques and fun “members only” campaigns many organizations pursue, we must also ask tough questions such as are these campaigns relevant or useful? Posting a status such as, “I like it on the floor,” while provocative and no doubt a conversation starter, doesn’t clearly relate to breast cancer or awareness of cancer for that matter. How does writing a provocative, ambiguous message draw attention and awareness to a disease that, according to the American Cancer Society, will claim approximately 38,000 women’s lives in 2010?

Many critics argue that creativity for the sake of creativity campaigns don’t work because they lack relevancy. While people are talking about the messages and the innuendos, they miss the true meaning and point of the campaign. Is there a logical transition to encourage women to sign up for yearly mammograms, encourage individual involvement or donate money? Proponents argue that the causes are being discussed and through these titillating off-the-wall social media campaigns, more people are getting involved in one way or another — joining a team, hosting an event at their office, or as simple as making a donation.

Whenever a company, a charity, or an organization is brainstorming on new ways to raise money for their cause they need to ask “how will this plan and medium help us accomplish our goal? “ The Facebook campaign for breast cancer awareness, while not directly relevant, has garnered lot of attention from the media and the average person who used Facebook on a regular basis. The cause is being talked about and women are participating in the Facebook campaign with their comments, which is easy to do. Whether or not that leads them to get more involved in the cause is another story. At least the main objective of brining awareness to this disease and shedding light on it during this month has been accomplished.

And for the record, I like it on the kitchen table!

RIP Print Advertising (1704-2010) – and Long Live the Tweet

Sunday, October 3rd, 2010

Tweetless

Posted by Tom Gable

This headline is actually a take off on a posting by Simon Dumenco on AdAge.com in September titled RIP, the Press Release (1906-2010) — and Long Live the Tweet. When It Comes to Pithy Spin, Should Marketers Be Taking Their Cues From the Celebrity-Industrial Complex?”

The piece was about as deep and fact-filled as a Tweet (or maybe two Tweets). One excerpt:

“The long-suffering, much-maligned press release, I’d argue, finally died this summer, thanks particularly to JetBlue and BP, with a little moral support from Kanye West and just about every other celebrity with thumbs. (Of course, press releases will probably continue to stumble along, zombie-like, for years to come, because too many PR folks are still heavily invested in grinding them out.)”

The piece did generate lots of attention and comments in several PR discussion groups on PRSA and LinkedIn. I commented on the AdAge site:

“Perhaps use of the news release will fade in the puff-filled world of the ‘celebrity-industrial complex,’ where fast, furious and fluffy seems to rule the day. For legitimate businesses, organizations, institutions and even individuals with a need to get out a quality message with some depth and detail, the news release will continue to be the primary means of communication. This is particularly true with publicly traded companies, where SEC regulations mandate full and timely disclosure. And blasting out a series of 140-character snippets of facts probably won’t qualify.”

Many others pointed out the shortcomings of the piece and also provided links to excellent research supporting the future of the news release. Here are a few examples:

“Serious news requires more than 140 characters. There’s a time and a place for a mixture of the methods we use, some are more appropriate than others — it depends on the client, the story, the event, timing, audience, etc. A true strategist knows how and when to pull it all together.” — Posted by Marisa Vallbona, APR, Fellow PRSA

“Burson Marsteller just published the findings of its message gap research (link). They make a great point – press releases are no longer written just for the media. Given how often they are posted by different sources across the Web, customers and prospects might be reading them as much as reporters. Nuances granted (e.g. press release don’t generate coverage, good media relations skills do), this is another reason the press release isn’t dead.” — Posted by Jon Bornstein

“The news release is far from dead, it just has a new purpose. Granted, it not be an effective media relations tool, but it has become an important online way to talk directly to consumers through search. The wires aggregate the news wires, and news aggregators are the second most popular source of news, according to Pew Internet (click here). – Posted by Eric Schwartzman

“Total hogwash. If you believe it, you haven’t read David Meerman Scott’s whitepaper on press releases and/or his book “New Rules of PR and Marketing” covering the new mind shift of PR/Marketing strategy…tossing out ANY long standing tool without realistically understanding your market, your media, and seriously considering some of the of the NEW and strategic ways of utilization is not a good idea.” — Posted by Melissa Freye

“Total overstatement…This headline was meant to grab attention without the substance to back it up.” – Posted by Toni Hatch

“I made my comments known in the comments section of that preposterous post. Anybody else tired of “FILL IN THE BLANK is Dead” headlines? So bait-and-switchy and gimmicky. Judging from the comments above, you all see through it. Meanwhile, here at Business Wire (Monika is vice president of new media at BW), and our worthy competitors, we are sending 1000s of press release each work day. That ain’t dead, folks. That’s alive and well. If you’re really interested, here’s a link to our White Paper on The State of the Press Release.” – Posted by Monika Maekle

(On the Ad Age comment section, she wrote about the Pew Project for Excellence in Journalism finding that “As news is posted faster, often with little enterprise reporting added, the official version of events is becoming more important. We found official press releases often appear word for word in first accounts of events, though often not noted as such.”)

The AdAge piece did get lots of attention. There are precedents for hyperbolic claims erupting when tectonic shifts are underway in the media, such as the punditry about the anticipated death of radio with the launch of television or the deaths of traditional print and broadcast advertising when the Internet started taking off after the introduction of the Netscape browser in 1994. The deaths didn’t happen and won’t because of the same reasons the world won’t see the death of the press release any time soon: people get their information from many sources, so communicators need to make strategic use of all the channels, tools and tactics to reach those targets effectively and measure impact.

The press release may see different forms of delivery and packaging, but it will continue to be a potentially powerful communications tool for organizations of all sizes, particularly when the work is fact-filled, content-rich and tells a good story.

And for a few last words about advertising, which AdAge claims started in the U.S. in 1704:

“From any cross section of ads, the general advertiser’s attitude would seem to be: If you are a lousy, smelly, idle, underprivileged and over-sexed status-seeking neurotic moron, give me your money.” — Kenneth Bromfield

Advertising may be described as the science of arresting the human intelligence long enough to get money from it. — Stephen Leacock